Vice President, Global Customer Success, Support, And Experience
Current
2021 - Present
~5 yrs 4 mos
AeroLeads people directory · profile
Dharam Rai Email & Phone Number
Senior Vice President | Customer Success, Professional Services, Support, & Customer Experience Leader
at
Sonos, Inc.
1 work email found
@sonos.com
13 phones found area 415, 650, 510, 408, 630, and 800
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Vice President | Customer Success, Professional Services, Support, & Customer Experience Leader
Location
San Francisco Bay Area, United States, United States
Company size
Who is Dharam Rai? Overview
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Quick answer
Dharam Rai is listed as Senior Vice President | Customer Success, Professional Services, Support, & Customer Experience Leader at Sonos, Inc., a company with 1001 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at sonos.com, phone signal with area code 415, 650, 510, 408, 630, 800, and a matched LinkedIn profile for Dharam Rai.
Dharam Rai previously worked as Vice President, Global Customer Success, Support, and Experience at Sonos, Inc. and Vice President, Global Customer Success and Support at Nauto. Dharam Rai holds Stanford Executive Program from Stanford University Graduate School Of Business.
Company email context
Email format at Sonos, Inc.
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{first}.{last}@sonos.com
89% confidence
AeroLeads found 1 current-domain work email signal for Dharam Rai. Compare company email patterns before reaching out.
Profile bio
About Dharam Rai
Driven & solutions focused human-first leader, leading with empathy and trust, always seeking to make a difference to people. Dynamic team player driving results in the best interest of the customers, resulting in increased consumption, retention, and expansion, while enhancing employee growth. Operational experience in building and scaling organizations in the areas of onboarding, adoption, implementation, support, consulting, training, and account management. Unparalleled track record of employee/customer retention and growth in early to late-stage start-ups, as well as Fortune 500 companies, providing a best-in-class customer experience. Execution & growth-focused relationship-oriented leader, obsessed with customer loyalty and growth, maximizing customer lifetime value.Specialties:• I strongly believe that people are at the heart of any successful organization. I hire, nurture, and grow talent, building trust, and long-lasting employee growth.• Customers invest in not just products, but relationships. I help organizations achieve customer-centricity by being their chief evangelist, always focusing on customers’ business outcomes (results + experience).• Sustainable growth comes from operational excellence. I focus on driving consistency & efficiency by enabling automation of repeatable processes, resulting in customer retention & expansion opportunities.• Improve gross and net retention by providing seamless onboarding experience, creating adoption journey playbooks, and helping customers maximize the continual realization of value.
Listed skills include Enterprise Software, Saas, Management, Vendor Management, and 40 others.
Current workplace
Dharam Rai's current company
Company context helps verify the profile and gives searchers a useful next step.
Sonos, Inc.
10 roles · 35 years
Dharam Rai work experience
A career timeline built from the work history available for this profile.
Vice President, Global Customer Success And Support
Nauto is a real-time AI-powered machine learning B2B SaaS platform able to predict, actively prevent, and reduce high-risk events in the mobility ecosystem, enabling enterprises to reduce cost and risk. Backed by Greylock Partners, BMW, and GM Ventures.
2019 - 2020
~1 yr
Svp, Global Customer Success
Led a high performing global organization, delivering readiness support, customer onboarding, implementation, adoption, training, and deployment for customers worldwide.
2018 - 2019
~1 yr
Senior Vice President, Global Customer Success And Support
Established a high performing global team of customer success, technical services, and client support professionals, delivering a best in class customer experience to some of the world's best-known brands.Responsible for scaling and optimizing Customer Success, Global Technical Support, Mission Critical Escalation Support, Strategic/Technical Account.
2016 - 2018
~2 yrs
Vice President, Customer Services, Support, And Experience
As a member of the executive leadership team, reporting to the CEO, responsible for building, revitalizing, and leading teams for customer experience, optimizing all post-sales delivery via a SaaS-based offering. Built, operationalized, scaled, and oversaw a world-class end-to-end customer experience organization, creating and delivering rich interactive.
2014 - 2016
~2 yrs
Vice President, Global Customer Services, Support, And Experience
Servicesource
Created a post-sales scalable Global Customer Experience & Support Strategy that allowed us to profitably accomplish our global growth and customer satisfaction goals, enabling our customer’s success through unparalleled knowledge delivery, training, and world-class customer experience.Created a unified Global Customer Experience and Support Organization.
2012 - 2014
~2 yrs
Director, Global Customer Experience And Support Services
Global responsibility and accountability for customer experience and support delivery of Enterprise Storage and related software products. Lead and manage support teams located globally; responsible for the overall direction and performance of the Global Experience/Support team.Define Global Strategy for L1-L3 Technical Center, improving service contracts.
2006 - 2012
~6 yrs
Sr. Manager, Global Customer Support Services
As an exp-pat expanded support services in Asia-Pacific. Established a new Services Center from the ground up and integrated the team with cross-functional teams. Hired local leadership, managers, program managers, escalations managers, and technical staff. Successfully created and lead an organization supporting 650+ products, creating a true 24x7 center.
2004 - 2006
~2 yrs
Manager, Global Support Service
Managed a top-performing global services team of program managers, engineers, and tech support personnel providing mission-critical customer support to escalated problems for software products.In various roles as a team lead, a Program Manager, and a Sr. Consultant from 1995-2002, frequently visited customers globally to train and share best practices..
1995 - 2004
~9 yrs
Software Engineer
Designed networking software at Mastech, implemented solutions, provided technical product support, testing, and quality assurance to all end users.Developed network and comms device drivers at BFL. Led a team of engineers in the design, development, build, release, and support of software products.Designed a wide range of communication products at HCL-HP.
1991 - 1995
~4 yrs
Team & coworkers
Colleagues at Sonos, Inc.
Other employees you can reach at sonos.com. View company contacts for 1001 employees →
AG
Adithya Gajulapally
Colleague at Sonos, Inc.
Mountain View, California, United States, United States
View →
JP
Joe Peters
Colleague at Sonos, Inc.
Los Angeles Metropolitan Area, United States
View →
GS
Greg Shannon
Colleague at Sonos, Inc.
Santa Barbara, California, United States, United States
View →
M(
Michelle (Alexander) Velarde
Colleague at Sonos, Inc.
Goleta, California, United States, United States
View →
EG
Edwin Goode
Colleague at Sonos, Inc.
Greater Seattle Area, United States
View →
AM
Alec Moore
Colleague at Sonos, Inc.
Chico, California, United States, United States
View →
AS
Andrew Sutherland
Colleague at Sonos, Inc.
Seattle, Washington, United States, United States
View →
IS
Ingrid Sullivan Harris
Colleague at Sonos, Inc.
Santa Barbara County, California, United States, United States
View →
EK
Ekaterina Kopteva
Colleague at Sonos, Inc.
The Hague, South Holland, Netherlands, Netherlands
View →
AJ
Andy Jursik
Colleague at Sonos, Inc.
Seattle, Washington, United States, United States
View →
Adithya Gajulapally
Colleague at Sonos, Inc.
Mountain View, California, United States, United States
View →
JP
Joe Peters
Colleague at Sonos, Inc.
Los Angeles Metropolitan Area, United States
View →
GS
Greg Shannon
Colleague at Sonos, Inc.
Santa Barbara, California, United States, United States
View →
M(
Michelle (Alexander) Velarde
Colleague at Sonos, Inc.
Goleta, California, United States, United States
View →
EG
Edwin Goode
Colleague at Sonos, Inc.
Greater Seattle Area, United States
View →
AM
Alec Moore
Colleague at Sonos, Inc.
Chico, California, United States, United States
View →
AS
Andrew Sutherland
Colleague at Sonos, Inc.
Seattle, Washington, United States, United States
View →
IS
Ingrid Sullivan Harris
Colleague at Sonos, Inc.
Santa Barbara County, California, United States, United States
View →
EK
Ekaterina Kopteva
Colleague at Sonos, Inc.
The Hague, South Holland, Netherlands, Netherlands
View →
AJ
Andy Jursik
Colleague at Sonos, Inc.
Seattle, Washington, United States, United States
View →
4 education records
Dharam Rai education
Stanford Executive Program
Stanford University Graduate School Of Business
Mba, International Business
Golden Gate University
Leadership & Strategic Management
Stanford University
Bs Cs, Computer Engineering
Pune University
FAQ
Frequently asked questions about Dharam Rai
Quick answers generated from the profile data available on this page.
What company does Dharam Rai work for?
Dharam Rai works for Sonos, Inc..
What is Dharam Rai's role at Sonos, Inc.?
Dharam Rai is listed as Senior Vice President | Customer Success, Professional Services, Support, & Customer Experience Leader at Sonos, Inc..
What is Dharam Rai's email address?
AeroLeads has found 1 work email signal at @sonos.com for Dharam Rai at Sonos, Inc..
What is Dharam Rai's phone number?
AeroLeads has found 13 phone signal(s) with area code 415, 650, 510, 408, 630, 800 for Dharam Rai at Sonos, Inc..
Where is Dharam Rai based?
Dharam Rai is based in San Francisco Bay Area, United States, United States while working with Sonos, Inc..
What companies has Dharam Rai worked for?
Dharam Rai has worked for Sonos, Inc., Nauto, Visa, Tintri (Led Through An Ipo), and Guidespark.
Who are Dharam Rai's colleagues at Sonos, Inc.?
Dharam Rai's colleagues at Sonos, Inc. include Adithya Gajulapally, Joe Peters, Greg Shannon, Michelle (Alexander) Velarde, and Edwin Goode.
How can I contact Dharam Rai?
You can use AeroLeads to view verified contact signals for Dharam Rai at Sonos, Inc., including work email, phone, and LinkedIn data when available.
What schools did Dharam Rai attend?
Dharam Rai holds Stanford Executive Program from Stanford University Graduate School Of Business.
What skills is Dharam Rai known for?
Dharam Rai is listed with skills including Enterprise Software, Saas, Management, Vendor Management, Leadership, Integration, Strategy, and Cloud Computing.
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