Robert Karlberg Email & Phone Number

Santa Barbara, Ca, Us

B2C Tier 2 Support to world wide user community in providing resolution and optimization with streaming music content providers with Sonos customers, dealers, industry VIP's and trade and media reviewers. Provided 2nd level product expertice to 60+ customer care representatives as well as provided on site training to custom integration sales channels technical team with optimizing wireless network Internet technology with firewalls, routers and switches, mobile smart phones and tablets (iOS & Android) and Mac and Windows Computers.

Boston, Massachusetts, Us

•B2B 24/7 Support Engineer to world wide cable providers in providing on site and remote desktop support in installing and resolving issues related to real time revenue play out of Television Advertising. "Commercial insertion of 15~30 second advertising"•Assisted major partners in technical pre and post sales issues related to distribution and play out of digital assets with optimizing workflow, content management and delivery from master video library. ( Raid Storage Mpeg 2, 4 Digital Assets )•Extensive hands on configuring and optimization of TV Advertising using Microsoft Server 2008, 2003, 2000, SQL 2008, 2000, 6.5 and Web Applications across Intranet.

Detroit, Mi, Us

Dedicated hands on individual contributor and site manager supporting all IT functionality and infrastructure issues with keeping fourteen Regional Real Estate Sales Offices up and running with web and desktop applications. (High end Adobe Brochure, Design and Production to Web) •Managed all Internet and Intranet issues as well as all application and hardware break/fix issues in managing and educating independent local regional real estate agents with expertise in Desktop and Server Technology. Responsible for Direct and Network Attached Storage, Enterprise Professional Color Printers, Cisco Routers, Switches and Hubs, Dell Laptops, Desktops and Servers and all office, web and enterprise computer applications and security policies.) (Recipient of two “GMAC Lighting Awards” for exceptional customer support and service.)

Engage Software, Inc. Andover, MAProject Manager; Online Marketing Services ( MediaBridge)•Managing a team of data architects and field engineers in providing computer integration services by re-engineering mainframe legacy digital assets (metadata) to web. Defined and managed process as well as delivered product on time. (LL Bean Print Catalog to web)Technical Marketing Analyst (Advanced Media Group, (D-TV)•Provided technical assessments and business analysis, which supported sales directors with new business revenue opportunities with Streaming Media, WIFI and Broadband. Represented product position to set standards and drive technology. (IBC,NCTA) Project Manager; Engage Integration Group (Strategic Partner Program) Ad Optimization.• Worked with major search engine providers, content partners and CMGI Affiliate Accipiter in integration traffic behavioral data into a a refined geo targeting model by adding 65 million user profiles for local targeting. (Akamai, Inkomi, AltaVista, Lycos)Major accounts Application Engineer promoted to Regional Technical Support Supervisor overseeing 4 local junior staff members in providing dedicated support to Ad Smart, FlyCast, and AltaVista. (Silicon Valley & San Francisco)

B2B OEM Sales Support Solutions Engineer: •Provided expertise in providing sales with customer integration in RFP and Proof of Concepts with first series of engineering prototypes that integrated TCP/IP stack with an SDK. Which launched a new business unit in providing a front-end graphical user interface that pioneered, authenticated and integrated broadband's entry into the internet (RBOC's, MSO's) •Lead engineer, integrator and field consultant that pioneered and supported TFTP and Bootp capabilities as well as Mobile IP Technology with wireless integrator Telxon (Aironet POS) and with Broadband Set Top Box Integration. (Bay Networks, Motorola, Scientific Atlanta) International Sales Support Engineer (Channel Program)•Traveled to South America and Asia to build, accelerate and extend products into new markets. Supported software localization with international trade show participation, partner training and extending support center and knowledge base with tools, value proposition and competitive advantages.Technical Support Engineer (Partnership Support 3rd level) •Recognized by Dave Zirkle the president of FTP Software for exceptional work in resolving a technical hurdle and providing leadership in solidifying $3,000,000 in new business with the Canadian Government. Volunteer Work; After hours support in provided assistance in testing of bug fixes and product releases in verifying product quality with QA, Founding member of FTP Software's Social Committee: (Seasonal, holiday and monthly team building event planning. Yearly expenditure $88 K )

Bachelors, Business Administration

Associates, Computer Science / Digital Electronics

Certificate, Magnetic Engineering