Uwana Ikaiddi Email & Phone Number

Austin, TX, US

Santa Barbara, CA, US

Austin, Texas, US

Austin, Texas, US

• Created standard processes and practices to promote consistency, organization, and transparency within the team.
• Developed new onboarding processes for new documentation specialists to speed the transition process.
• Planned, wrote, and maintained technical content, including conceptual documentation, API references, tutorials, API client guides, code samples, etc.
• Developed code samples and tutorials to help onboard developers to our products and tools.
• Established standards for excellence in our documentation, ensuring production and publication of content is technically accurate, well-written, clear, and concise.
• Managed multiple projects and deliverables simultaneously.

Austin, Texas, US

• Directed the creation and maintenance of external documentation into 8 languages.
• Developed the first technical writing internship program; acted as the sole mentor in the program.
• Managed the aggregation and documentation of over 50 internal APIs.
• Guided the migration of 500+ internal documents to an alternative platform.
• Created a Python script that sent unanswered questions from Confluence to specific Slack channels resulting in 14% increase in answered questions and 25% increase in questions asked daily.
• Automated product release documentation updates to ensure users were aware of changes in a timely manner.

Gainesville, FL, US

• Maintained multiple versions of 40% of company documentation to provide technical support for sister locations.
• Managed 12 documentation projects simultaneously over the course of a month.
• Developed and executed enhanced training for incoming technical writers to decrease training time by 2 weeks.
• Revised current technical writing procedure and protocol to increase both documentation accuracy and response times to documentation requests.

Alachua, FL, US

• Authored an entire user guide for in-development medical devices and associated software in under 4 months.
• Created additional quick-start materials to aid customers through the proper setup and possible troubleshooting procedures.
• Performed quality assurance testing and user experience consulting to promote smoother use of the device for health professionals and patients.
• Collaborated with a cross-functional team of engineers, marketing specialists, and lawyers to ensure the inclusion of all necessary information, including adherence to federal medical privacy law.

Dallas, Texas, US

• Developed content for marketing and support materials, including product manuals, white papers, customer case studies, tutorials, newsletters, datasheets, emails, web content, magazine articles, social media.
• Performed quality assurance checks for all communication materials, confirming accuracy and consistency of message.
• Published manuals, news releases, and other documents using Adobe InDesign, including the creation of electronically distributed versions.
• Managed entire publication life cycles including document release, archiving, revision tracking, periodic reviews, and updates.
• Collaborated with engineering, product development, customer support, and other team members as necessary to gather relevant content and coordinate document reviews.
• Contributed to website content creation and updates.

Gainesville, FL, US

• Responsible for accurate documentation of laboratory testing results and data entry in a lab that processes over 100 cases weekly.
• Revised and rewrote laboratory SOPs concerning optimization of various testing methods.
• Conducted various specimen laboratory tests including volatile, carbon monoxide, and cyanide testing.

Gainesvillle, Florida, US

• Developed new online help section (RoboHelp) for in-development software and frequently updated based on requests from various other departments including Product, Engineering, and Technical Support.
• Performed technical edits 100+ pages of user documentation for current software.
• Revamped online software to suit the needs of customers using HTML/CSS knowledge.
• Revised current software training guides to coincide with online changes.
• Amended online FAQ sections to allow for better customer navigation and understanding.

Gainesville, FL, US

• Oversaw a research team by screening, consenting and enrolling over 20% of the necessary patients.
• Collaborated with leading physician regarding administrative needs such as recording patient vitals, checking patient histories and lab results, and retrieving proper equipment for procedures.
• Supervised and trained 4 new research assistants on proper lab protocol and etiquette required when interacting with patients and medical staff.
• Managed the performance of a team of 8 research assistants during sample collection and processing.
• Increased patient enrollment by 50% by implementing a structured sample collection schedule.

Master’S Degree, Technical Communication

Computer Programming/Programmer, General

Computer Programming/Programmer, General

Bachelor Of Science (Bs), Biology/Biological Sciences, General

Bachelor Of Arts (B.A.), English Language And Literature, General