Dhara Shah Email & Phone Number

Adelaide, Sa, Au

Adelaide, Sa, Au

Melbourne, Victoria, Australia

Conducting job interviews, extending offers to successful candidates, managing onboarding process with site induction and conduct performance reviews and surveysProcessing weekly payrolls for the employees using 1team and KronosSpearhead operational excellence at Coles Express by adeptly managing diverse site trading hours, including weekends and weeknights, ensuring seamless operations and heighten customer service levelsFostering a culture of continuous development and innovation within the team, aligning actions with company values to drive growth opportunities and enhance overall performance, resulting in improved staff engagement and retention ratesSuccessfully drove goal-oriented initiatives targeting key performance metrics such as fuel volume, shop sales, safety, and mystery shop scores, consistently surpassing performance benchmarks and contributing to business growth and profitabilityExecuting effective merchandising strategies and implementing rigorous stock rotation procedures, maintaining impeccable site presentation standards to optimize the overall customer experience and drive increased sales revenueDemonstrating proactive leadership by anticipating future challenges and energizing teams to achieve exceptional results, with a strong focus on prioritizing safety and customer satisfaction as core tenets of leadership, resulting in enhanced operational efficiency and customer loyaltyLeveraging strong analytical skills to analyse data trends and performance metrics, identifying areas for improvement, and implementing targeted strategies to enhance store presentation and revenue

Melbourne, Victoria, Australia

Collaborated with the Site Manager to drive continuous business improvement and sustained growth, actively contributing to strategic initiatives and operational enhancements.Exhibited flexibility in working varied site trading hours, including weeknights and weekends, to ensure optimal coverage and responsiveness to customer needs.Strategically pursued and surpassed targets in fuel volume, shop sales, safety, and mystery shop scores, aligning efforts with customer priorities and service standards for measurable success.Executed merchandising and stock rotation practices diligently, upholding unwavering site presentation standards to elevate the overall customer experience.Contributed to console operation, showcasing proficiency and support in maintaining smooth and efficient site functionality.Championed a forward-thinking approach, proactively anticipated challenges, energized the team, and consistently delivered results with pride. Prioritized safety and customer service as paramount objectives in leadership.

Melbourne, Victoria, Australia

Demonstrated a commitment to providing exceptional customer experiences through enthusiastic, energetic, and efficient service, creating a positive and memorable impact.Owned cash handling responsibilities and showcased expertise in promoting monthly specials and products, contributing to increased sales and heightened customer engagement.Prioritized safety by consistently adhering to and promoting established safety standards, fostering a secure and trustworthy environment for both customers and colleagues.Exhibited self-reliance and precision in working independently, following set instructions to ensure seamless operations and contribute to a cohesive team effort.Delivered with pride in site presentation and stock management, emphasizing meticulous attention to detail to uphold visual standards and optimize the overall customer experience.

Melbourne, Victoria, Australia

Assisted in the rewriting of job ads for client positionsGenerated leads and conducted phone screening of applicantsBooked and conducted job interviewsManaged the process of politely rejecting applicants or candidatesMade offers to successful candidatesManaged the onboarding process, including co-hosting inductionsConducted performance reviews and experience surveysManaged the offboarding process

Burwood East, Victoria, Australia

• Handling of logistics for the race team from Geelong to Darwin, Darwin to Adelaide and back to Geelong• Preparing rotating 30 days roster for team members and drivers• Successful in recommending the best budget to the project head

Ahmedabad, Gujarat

While I was working as a Human Resource trainee at Naushir M.Marfatia, I worked with the Human Resource Manager to design the onboarding and training processes for new hires. I also compiled yearly employee performance records by administering evaluation tests and assessing payroll data.

Master'S Degree, Human Resources Management/Personnel Administration, General

Activities and Societies: Carnegie Cricket Club

Bachelor Of Commerce - Bcom, Accounting And Finance

High School