Dan Harkin Email & Phone Number

Australia

My CSM role is to facilitate the key platform value of efficient asset investment decisions to the water asset monitoring industry - building and harbouring relationships with enterprise level contractors & asset owner council utilities. My work at VAPAR has seen a complete design & implementation of ANZ account tracking dashboard using Postgres - Power BI. Tracking key TTV markers, account health and product usage metrics to implement value realisation & potential growth /… Show more My CSM role is to facilitate the key platform value of efficient asset investment decisions to the water asset monitoring industry - building and harbouring relationships with enterprise level contractors & asset owner council utilities. My work at VAPAR has seen a complete design & implementation of ANZ account tracking dashboard using Postgres - Power BI. Tracking key TTV markers, account health and product usage metrics to implement value realisation & potential growth / churn.We have successfully developed customer success frameworks to streamline key account stages (onboarding, implementation, realisation & growth) with a focus on account goal realisation, rapid support resolution and strong client relationships. Show less

Adelaide, South Australia, Australia

Facilitated advertising media to boost brand and product awareness to ensure successful store launchDelivered exemplary, amicable & personalised customer experiencesMaintained luxury B2B relationships Monitored stock and logistic processes to maintain accurate reporting and recordsConducted sales management through coordination with the department to create strategic growth Maintained outstanding presentability of the showroom including interior design &… Show more Facilitated advertising media to boost brand and product awareness to ensure successful store launchDelivered exemplary, amicable & personalised customer experiencesMaintained luxury B2B relationships Monitored stock and logistic processes to maintain accurate reporting and recordsConducted sales management through coordination with the department to create strategic growth Maintained outstanding presentability of the showroom including interior design & art work selection Show less

Adelaide, South Australia, Australia

Coordinated the strategic and operational management of facilities within the businessBuilt loyalty and customer engagement to ensure long-term client retentionSwiftly addressed and resolved customer issues, queries, and complaintsCoached and trained customer experience team to provide more effective client supportDelegated varying volume client support tickets to teams to drive best customer experienceImplemented technology services upgrades such as… Show more Coordinated the strategic and operational management of facilities within the businessBuilt loyalty and customer engagement to ensure long-term client retentionSwiftly addressed and resolved customer issues, queries, and complaintsCoached and trained customer experience team to provide more effective client supportDelegated varying volume client support tickets to teams to drive best customer experienceImplemented technology services upgrades such as GigCity and ZendeskBuilt security maintenance through implementation of surveillance and technologyImplemented more efficient facilities management such as more optimised wireless network Show less

29 Thomas Street, Melbourne

Analysed requirements in tailored suiting and shirting through utilisation of Su-Misura method Managed administration and operations staff to ensure maintenance of high standards Trained staff to drive best client experience, continually boost standards and surpass showroom KPIsOversaw the operations and fiscal unit of the business within the state

Ph.D, Electrical And Computer Engineering

· Thesis Topic: Data Communication for Robotic NDE and Structural Health Monitoring · Adviser: Professor Gordon Hayward

Beng, Electronic & Electrical Engineering

Electronic and Digital Systems Engineering