Associate Manager
Current
Sep 2024 - Present
AeroLeads people directory · profile
Dharmaraj S Email & Phone Number
Associate Manager, ITAM | Specializing in IT Asset Management Solutions and Team Leadership | Driving Operational Efficiency and Compliance | Committed to Leveraging Technology for Strategic Asset Optimization |
at
SapphireIMS
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Associate Manager, ITAM | Specializing in IT Asset Management Solutions and Team Leadership | Driving Operational Efficiency and Compliance | Committed to Leveraging Technology for Strategic Asset Optimization |
Location
Bengaluru, Karnataka, India
Company size
Who is Dharmaraj S? Overview
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Quick answer
Dharmaraj S is listed as Associate Manager, ITAM | Specializing in IT Asset Management Solutions and Team Leadership | Driving Operational Efficiency and Compliance | Committed to Leveraging Technology for Strategic Asset Optimization | at SapphireIMS, a company with 94 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Dharmaraj S.
Dharmaraj S previously worked as Associate Manager at Sapphireims and Senior Product Specialist at Sapphireims. Dharmaraj S holds Master Of Computer Applications - Mca, Computer Science from Srinivasan College Of Arts And Science, Perambalur - 621 212..
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SapphireIMS
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Profile bio
About Dharmaraj S
Experienced Associate Manager with over 12 years of expertise in IT Asset Management (ITAM), IT Service Management (ITSM), and technical support. Proven ability to lead cross-functional teams, drive operational efficiency, and deliver outstanding customer satisfaction. Skilled in implementing ITIL processes, optimizing support services, and leveraging automation tools to improve performance. Adept at building client relationships, leading product development initiatives, and enhancing team performance. Successfully reduced incident response times by 25% and improved customer satisfaction by 15%. Seeking to contribute strategic leadership and technical expertise to a forward-thinking organisation.
Current workplace
Dharmaraj S's current company
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Sapphireims
7 roles
Dharmaraj S work experience
A career timeline built from the work history available for this profile.
Senior Product Specialist
As a senior product specialist, I lead product life cycle management, encompassing product strategy, planning, and execution. I collaborate with cross-functional teams, such as engineering, design, and marketing, to ensure successful product development and launch. Building and maintaining relationships with internal and external stakeholders—including.
May 2022 - Sep 2024
Product Specialist
Demonstrate end-to-end knowledge of the product as a Product Specialist.Respond to ITAM, BSM, CMDB, Automation, patching technical queries raised by the operations team, analyze root causes of issues, and implement changes to prevent re-occurrences.Collaborate and strategize with the business and engineering teams.Attend workshops and refresher courses to.
Jun 2020 - May 2022
Software Engineer
Symphonyai Summit
Provide technical support and customer service for Summit clients.As a Technical Support Engineer, be responsible for researching, replicating, performing root cause analysis, and providing feedback for product issues reported by field professionals and customers within the SLA timeframe.Troubleshoot asset management, availability, and CMDB issues to.
Nov 2017 - May 2020
Software Engineer
Design and modify ITIL processes based on client expectations while aligning with ITIL and ISO best practices.Support the validation of ITSM/Sapphire IMS tools requirements according to agreed-upon ITIL processes.Take responsibility for the service desk equipped with a flexible workflow engine that centralizes service delivery management.Assist in.
Jan 2015 - Nov 2017
Implementation Support
Implemented the Centralized Inbound, Outbound, and Blended Dialer for AXA Business Services' Contact Center calling centers across circles, including pilots, UAT, and successful rollouts.Accountable for the daily setup, monitoring of calling campaigns, strategies, and reports.Adjusted campaign parameters to maximize efficiency and effectiveness as.
Jul 2013 - Dec 2015
Software Engineer
Installed and Configured the company's software suite at customer sites.Possess hands-on experience in installing SQL Server 2005/2008 R2 & MySQL 5.5.22, including database creation and maintenance.Experienced in Cent OS installation and maintenance of Asterisk Servers.Understand clients' application requirements and provide specifications to software.
Dec 2011 - Jun 2013
Team & coworkers
Colleagues at SapphireIMS
Other employees you can reach at sapphireims.com. View company contacts for 94 employees →
SK
Suruthi Kumaravel
Colleague at SapphireimsBengaluru, Karnataka, India, India
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SS
Shabina Saleem
Colleague at SapphireimsBengaluru, Karnataka, India, India
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MS
Monalisa Sahoo
Colleague at SapphireimsBengaluru, Karnataka, India, India
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ST
Sushant Tiwary
Colleague at SapphireimsGurugram, Haryana, India, India
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NK
Naveenkumar K
Colleague at SapphireimsBengaluru, Karnataka, India, India
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LS
Leel Sukesh M K
Colleague at SapphireimsBengaluru, Karnataka, India, India
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RK
Rajendra Kamani
Colleague at SapphireimsMumbai, Maharashtra, India, India
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MN
M N Ganapathy
Colleague at SapphireimsBengaluru, Karnataka, India, India
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JV
Jennifer V
Colleague at SapphireimsBengaluru, Karnataka, India, India
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AS
Ankush Sharma
Colleague at SapphireimsDelhi, India, India
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Suruthi Kumaravel
Colleague at SapphireimsBengaluru, Karnataka, India, India
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SS
Shabina Saleem
Colleague at SapphireimsBengaluru, Karnataka, India, India
View →
MS
Monalisa Sahoo
Colleague at SapphireimsBengaluru, Karnataka, India, India
View →
ST
Sushant Tiwary
Colleague at SapphireimsGurugram, Haryana, India, India
View →
NK
Naveenkumar K
Colleague at SapphireimsBengaluru, Karnataka, India, India
View →
LS
Leel Sukesh M K
Colleague at SapphireimsBengaluru, Karnataka, India, India
View →
RK
Rajendra Kamani
Colleague at SapphireimsMumbai, Maharashtra, India, India
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MN
M N Ganapathy
Colleague at SapphireimsBengaluru, Karnataka, India, India
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JV
Jennifer V
Colleague at SapphireimsBengaluru, Karnataka, India, India
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AS
Ankush Sharma
Colleague at SapphireimsDelhi, India, India
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2 education records
Dharmaraj S education
Master Of Computer Applications - Mca, Computer Science
Srinivasan College Of Arts And Science, Perambalur - 621 212.
Bca, Computer Science
Srinivasan College Of Arts And Science, Perambalur - 621 212.
FAQ
Frequently asked questions about Dharmaraj S
Quick answers generated from the profile data available on this page.
What company does Dharmaraj S work for?
Dharmaraj S works for SapphireIMS.
What is Dharmaraj S's role at SapphireIMS?
Dharmaraj S is listed as Associate Manager, ITAM | Specializing in IT Asset Management Solutions and Team Leadership | Driving Operational Efficiency and Compliance | Committed to Leveraging Technology for Strategic Asset Optimization | at SapphireIMS.
Where is Dharmaraj S based?
Dharmaraj S is based in Bengaluru, Karnataka, India while working with SapphireIMS.
What companies has Dharmaraj S worked for?
Dharmaraj S has worked for Sapphireims, Symphonyai Summit, Tecknodreams Software Consulting Pvt Ltd, Avhan Technologies Pvt Ltd, and Teckinfo Solutions Pvt Ltd.
Who are Dharmaraj S's colleagues at SapphireIMS?
Dharmaraj S's colleagues at SapphireIMS include Suruthi Kumaravel, Shabina Saleem, Monalisa Sahoo, Sushant Tiwary, and Naveenkumar K.
How can I contact Dharmaraj S?
You can use AeroLeads to view verified contact signals for Dharmaraj S at SapphireIMS, including work email, phone, and LinkedIn data when available.
What schools did Dharmaraj S attend?
Dharmaraj S holds Master Of Computer Applications - Mca, Computer Science from Srinivasan College Of Arts And Science, Perambalur - 621 212..
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