Dharmaraj S Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

As a senior product specialist, I lead product life cycle management, encompassing product strategy, planning, and execution. I collaborate with cross-functional teams, such as engineering, design, and marketing, to ensure successful product development and launch. Building and maintaining relationships with internal and external stakeholders—including customers, partners, and executives—is a key aspect of my role. I act as a trusted advisor and subject matter expert on product-related matters, creating training materials and conducting product training sessions for internal teams.Providing guidance, mentoring, and support to junior team members to foster their professional growth is also a crucial part of my responsibilities. Collaboration with cross-functional teams, spanning engineering, design, marketing, and sales, helps align product goals and ensures successful execution. Additionally, I participate in strategic planning, product portfolio management, and resource allocation discussions while ensuring effective communication of product knowledge across the organization to support customer success and operational efficiency.

Bangalore Urban, Karnataka, India

Demonstrate end-to-end knowledge of the product as a Product Specialist.Respond to ITAM, BSM, CMDB, Automation, patching technical queries raised by the operations team, analyze root causes of issues, and implement changes to prevent re-occurrences.Collaborate and strategize with the business and engineering teams.Attend workshops and refresher courses to increase product knowledge.Plan and assist with new product releases and events.Create all necessary technical documentation required for each release cycle.Perform product demonstrations for customers, staff, and other stakeholders.Assist with the development of business plans.Schedule training sessions and attend meetings as required.Identify new market opportunities and relay this information to the Manager and other relevant stakeholders.Make helpful product recommendations and suggestions to increase revenue.

Bengaluru Area, India

Provide technical support and customer service for Summit clients.As a Technical Support Engineer, be responsible for researching, replicating, performing root cause analysis, and providing feedback for product issues reported by field professionals and customers within the SLA timeframe.Troubleshoot asset management, availability, and CMDB issues to assist customers with problem isolation and resolution.Research clients' issues promptly and follow up with recommendations and action plans using all communication mediums (email, tickets, and phone).Collaborate with Documentation and QA teams as necessary to resolve product and documentation issues.Participate in weekly team meetings, ask questions, and provide input on case backlogs, technical processes, and new departmental procedures.Mentor new engineers by addressing technical questions, escalating cases, and guiding detailed process development.Apply previously acquired technical experience to actively engage in day-to-day technology team activities to meet schedules and resolve issues.

Bengaluru Area, India

Design and modify ITIL processes based on client expectations while aligning with ITIL and ISO best practices.Support the validation of ITSM/Sapphire IMS tools requirements according to agreed-upon ITIL processes.Take responsibility for the service desk equipped with a flexible workflow engine that centralizes service delivery management.Assist in validating ITAM/Sapphire IMS tools requirements aligned with established ITIL processes.Manage software license tracking and management, implementing remote system management and automation to perform routine tasks from a single location, thereby enhancing efficiency, reducing costs, and minimizing downtime.Possess substantial exposure to availability and performance monitoring of distributed IT infrastructure, including servers, operating systems, and network devices, along with business applications.Skilled in supporting fault monitoring through centralized log collection and analysis, supporting various formats such as Syslog, Event-log, SNMP-Trap, and Custom/application log.Engaged in the patch upgrade and server migration processes.Follow agreed-upon procedures within the domain of expertise to investigate issues and address other support requests, determining suitable actions to be taken.Analyze and investigate defects and faults, tracking them through to final resolution.Demonstrate familiarity with developer and IT tools, possessing knowledge of web services and understanding database structure with the ability to write SQL select, update, create, and backup queries.

Bengaluru Area, India

Implemented the Centralized Inbound, Outbound, and Blended Dialer for AXA Business Services' Contact Center calling centers across circles, including pilots, UAT, and successful rollouts.Accountable for the daily setup, monitoring of calling campaigns, strategies, and reports.Adjusted campaign parameters to maximize efficiency and effectiveness as needed.Devised and executed the database strategy for Outbound Calling.Managed processes for leads generated by the Inbound Channels.Maintained continuous interactions, feedback, and input mechanisms with line teams to drive stated business objectives.Troubleshot dialer and CRM-related issues faced by end-users.Implemented new features and performed bug fixes through new patch installations.Conveyed client CRM design, IVR design, and report requirements to the development team for deployment in customer setups.Tested new functionalities and provided training to end-users and process owners.Implemented and monitored disaster recovery through daily backups and configuring replication for enhanced availability.

Bengaluru Area, India

Installed and Configured the company's software suite at customer sites.Possess hands-on experience in installing SQL Server 2005/2008 R2 & MySQL 5.5.22, including database creation and maintenance.Experienced in Cent OS installation and maintenance of Asterisk Servers.Understand clients' application requirements and provide specifications to software developers.Plan, prepare necessary tools as per requirements, then implement and configure the applications accordingly.Coordinate with customers to troubleshoot and resolve escalated application issues.Oversee and follow up on open customer issues.Identify application errors and collaborate with the development team to resolve more advanced/technical issues.Configure changes and perform application upgrades using released patches to enhance application efficiency.Regularly maintain checklists for application servers and database servers.Perform database maintenance activities such as backups, scheduled backups, restoration, re-indexing, etc.Implement client-side solutions, offer telephony support, and provide remote assistance.Conduct client training on various functions and usage of the application as required.

Master Of Computer Applications - Mca, Computer Science

Bca, Computer Science