Dharmendra Rawal Email & Phone Number

In my last 32 years of career so far , my journey have been from customer support to R & D to presales to sales/marketing to corporate key account management to operations in Telephony Equipment Manufacturing and IT Industry. In last two decades, I have handled solution selling involving IT infrastructure related products to unified communication software solutions . Finding Innovative ways, being a team player, maintaining good interpersonal relations and networking with people are few of the qualities. Have been instrumental in increasing operational efficiencies , customer satisfaction and retention and bringing in growth and values to the organization with whom I have been associated in my professional journey. Core values are Integrity , commitment , focused and result driven.

Listed skills include Solution Selling, Requirements Analysis, Key Account Development, Call Center, and 23 others.

• Head-Western Region

  Teckinfo Solutions Pvt. Ltd.

  Aug 1995 - Present - Mumbai

   Extend the knowledge and experience of more than 15 years in handling Computer to Telephony Integration(CTI) based Unified Contact Center Solutions with Voice , Chat, ChatBots, IVR, IVR Bots, Email, Social Media ,Video , Whatsapp and customized CRM solutions , to our customers to bring in efficiencies in their processes and hence increase the revenue and growth. Engage in direct sales and marketing by identifying Corporate Customers, meet them to understand their needs , assist them in identifying the right solution to increase their productivity and efficiency. Manage and guide presales and sales team . Develop Channels Partners for strategic alliances to market our products / solutions and assist them to sell . Participate in different seminars/summits/conferences to network with CEO/CXO/Business Owners , learn about market new needs and do product promotions. Establishing relationship with decision makers, suppliers and influencing buyers to strategically manage beneficial and profitable business associations / alliances. Providing regular inputs to product development team to do required enhancements in the product in line with market dynamics and keep the products updated with contemporary technologies. Managing key corporate accounts by providing consultancy from time to time to do value add to the offered solution and ensuring customer satisfaction through regular meetings . Work on RFPs of corporate and Govt. Accounts with big ticket business . Manage day to day Operations of Western India HQ , as located at Mumbai and run it as profit center by taking independent decisions .