Dharmendra Verma Email and Phone Number
Dharmendra Verma work email
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Dharmendra Verma personal email
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I am digital transformation executive with over 20 years of experience advising C-Level executives in Commercial and Public (Government) sectors on ways to decrease the operational cost and increase revenue while drastically improving customer experience with AI enabled solutions. I develop multi-year strategic transformational roadmap consisting of Salesforce, GenAI, Integration platform and Data & Analytics.At Slalom, I work on multi-year strategic transformation initiatives with the clients to improve the productivity of Marketing, Sales, and Customer Service by over 40% with the state of art integrated solution, while improving customer experience and customer retention by over 30%.At previous consulting roles, I led global teams to implement transformational programs for the clients to reduce the cost, improve revenue while improving customer satisfaction. I have great understanding of the solutions in Salesforce ecosystem and consult clients to architect the future state. I am board member and treasurer at IITNT (non-profit) and I spearhead the fundraising conferences and events. I am passionate about building scalable solution with my team and I love learning from the diverse and talented people I work with.I have earned an MBA from the University of Chicago Booth School of Business, M.S. in Computer Science from The University of Texas at Dallas and B.Tech from Indian Institute of Technology, Kharagpur.I love growing my personal and professional network. If you have any questions that I can help with, please feel free to reach out here on LinkedIn or via email: dhverma@gmail.com. I look forward to speaking with you!Competencies: Digital Transformation, Salesforce, Business Development, Agile Methodology, Client Management, P&L Management, Market Research, Strategic Partnerships, Product Management, Strategic Roadmap, Program Management, Product Roadmap, Business Process Improvement, Cross-functional Team Leadership, IT Strategy,
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Global Crm Head For Property And Casualty | Driving Efficiency Through Digital TransformationUsaaPlano, Tx, Us -
Senior Director | Digital Transformation Leader | Pre-Sales | Solution ArchitectureSlalom Jul 2022 - PresentSeattle, Wa, Us* Leading the strategic proposals, go-to-market offerings, and designing product roadmaps for the new products* Led the architecture and delivery of the strategic programs over $5MM to standardize the order management processes, increase customer retention and convert prospects into customers * Collaborated with cross-functional teams from the Government, Slalom and Vendors to develop commerce portal for the institutions to place and track the orders, improved the revenue of the agency by 30% -
Board Member | Treasurer | Fund Raising | Event ManagementIit Alumni Association Of North Texas Jan 2019 - Present* Leading the activities to connect, explore and enrich the alumni community in North Texas* Raised over $80k for the L.E.T.S. Talk conferences in 2022 and 2024, for the endowments at UT Dallas and Collin College for needy students* Co-chaired L.E.T.S. Conferences focused on Leadership, Entrepreneurship, Technology, and Services in 2022 and 2024 and more than 250 professionals attended the conference -
Founder And Ceo | Education Platform | Higher EducationPrepbuddies.Com Jan 2016 - Dec 2022* Proposed AI based collaboration platform to higher education institutes for offering online classes, sharing recorded lectures and reference material, conducting online test and organizing discussions among students and faculty.* Improved students success rates in entrance examinations by 50% and reduced the resource cost for students by 30%.* Improved the efficiency of the faculty members and staff by 30% through online platform. -
Senior Director | Global Head Of Customer ExperienceBirlasoft Jan 2019 - Aug 2021Pune, Maharashtra, In* Consulted with C-Level executives to improvise the application landscape, improve customer satisfaction by 30%, and reduce customer acquisition cost by 20% * Performed product market fit analysis and influenced decision to acquire new product from the market rather than enhance the product, reducing the go to market time by 40%* Enhanced customer success initiatives by revamping operations to include proactive feedback collection, customer onboarding; successfully increased customer engagement by 40% within three months. -
Senior Director | Digital Transformation LeaderCognizant May 2016 - Aug 2019Teaneck, New Jersey, Us* Led digital transformation of online banking platform with budget of over $5MM, implementing Sales Cloud and Experience Cloud, for retail and commercial customers* Mentored the pursuit team for new opportunities, led proposal development and pricing strategies, and presentation of solution to key decision makers and client executives* Developed and executed a comprehensive machine learning strategy to enhance consumer learning capabilities; leveraged advanced analytics to identify market trends, resulting in a 30% increase in revenue and a 25% boost in customer satisfaction* Spearheaded a comprehensive feedback analysis project to improve customer success operations; implemented targeted engagement strategies that boosted customer satisfaction scores by 15%. -
Senior Manager | Customer Relationship Management | Global DeliveryAccenture Jan 2011 - Apr 2016Dublin 2, IePartnered with clients to deliver strategic initiatives involving new product development and marketing, technology transformation, cost reduction, revenue increase and customer experience improvement. * Created IT strategy to launch new products and features on Salesforce and Java based portal for customers following agile methodologies, generating revenue of $5 million, $70 million and $300 millions in 3 Years respectively* Developed roadmap to modernize the applications in Customer Care Centers using Salesforce service cloud, Documentum, and Avaya telephony, resulting in saving of $100 million over a period of 5 years* Managed global teams of around 150 resources with annual budget of over $27MM -
Senior Product Manager | Customer Care Modernization | Global TeamGe Capital Apr 2005 - Dec 2010Norwalk, Ct, UsArchitected CRM platform for the customer care centers to reduce call handle time by 60%, reducing the duplicate customer inquries 70%, and providing customers with single source of truth. Owned the P&L for $5MM for the Salesforce COE across Business Units -
Project LeaderRapidigm, A Fujitsu Company Jun 2002 - Apr 2005JpLed the merger of newly acquired Business with parent Business Unit of the leading health insurance provider, resulting in savings of over $2 MM per year in technology support cost as a result of infrastructure modernization.Managed the integration of Legacy applications with CRM to provide Customer information in single application, improving quality of Customer data.
Dharmendra Verma Skills
Dharmendra Verma Education Details
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The University Of Chicago Booth School Of BusinessFinance & Marketing Management -
The University Of Texas At DallasMasters In Computer Science
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University Of Central FloridaMasters In Material Science
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Indian Institute Of Technology, KharagpurBachelors In Metallurgical And Materials Engineering
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The University Of Chicago Booth School Of BusinessAnd Marketing
Frequently Asked Questions about Dharmendra Verma
What company does Dharmendra Verma work for?
Dharmendra Verma works for Usaa
What is Dharmendra Verma's role at the current company?
Dharmendra Verma's current role is Global CRM Head for Property and Casualty | Driving Efficiency Through Digital Transformation.
What is Dharmendra Verma's email address?
Dharmendra Verma's email address is dh****@****oft.com
What schools did Dharmendra Verma attend?
Dharmendra Verma attended The University Of Chicago Booth School Of Business, The University Of Texas At Dallas, University Of Central Florida, Indian Institute Of Technology, Kharagpur, The University Of Chicago Booth School Of Business.
What skills is Dharmendra Verma known for?
Dharmendra Verma has skills like Program Management, Crm, It Strategy, Software Project Management, Business Analysis, Business Intelligence, Business Strategy, Strategy, Business Process Improvement, Product Management, Sdlc, Integration.
Who are Dharmendra Verma's colleagues?
Dharmendra Verma's colleagues are Isabell Miller, Rick Ryan, Kate Morton Kemmer, Lee Rohrbaugh, Charlotte Trimble, Jose Flores Namnum, Jeffrey Jones.
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