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Dharmendra Verma Email & Phone Number
Global CRM Head for Property and Casualty | Driving Efficiency Through Digital Transformation
at
USAA
1 work email found
@slalom.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Global CRM Head for Property and Casualty | Driving Efficiency Through Digital Transformation
Location
Plano, Texas, United States
Company size
Who is Dharmendra Verma? Overview
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Quick answer
Dharmendra Verma is listed as Global CRM Head for Property and Casualty | Driving Efficiency Through Digital Transformation at USAA, a company with 39829 employees, based in Plano, Texas, United States. AeroLeads shows a work email signal at slalom.com and a matched LinkedIn profile for Dharmendra Verma.
Dharmendra Verma previously worked as Senior Director | Digital Transformation Leader | Pre-Sales | Solution Architecture at Slalom and Board Member | Treasurer | Fund Raising | Event Management at Iit Alumni Association Of North Texas. Dharmendra Verma holds Master Of Business Administration (M.B.A.): Strategy, Finance & Marketing Management from The University Of Chicago Booth School Of Business.
Company email context
Email format at USAA
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{first}.{last}@slalom.com
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AeroLeads found 1 current-domain work email signal for Dharmendra Verma. Compare company email patterns before reaching out.
Profile bio
About Dharmendra Verma
I am digital transformation executive with over 20 years of experience advising C-Level executives in Commercial and Public (Government) sectors on ways to decrease the operational cost and increase revenue while drastically improving customer experience with AI enabled solutions. I develop multi-year strategic transformational roadmap consisting of Salesforce, GenAI, Integration platform and Data & Analytics.At Slalom, I work on multi-year strategic transformation initiatives with the clients to improve the productivity of Marketing, Sales, and Customer Service by over 40% with the state of art integrated solution, while improving customer experience and customer retention by over 30%.At previous consulting roles, I led global teams to implement transformational programs for the clients to reduce the cost, improve revenue while improving customer satisfaction. I have great understanding of the solutions in Salesforce ecosystem and consult clients to architect the future state. I am board member and treasurer at IITNT (non-profit) and I spearhead the fundraising conferences and events. I am passionate about building scalable solution with my team and I love learning from the diverse and talented people I work with.I have earned an MBA from the University of Chicago Booth School of Business, M.S. in Computer Science from The University of Texas at Dallas and B.Tech from Indian Institute of Technology, Kharagpur.I love growing my personal and professional network. If you have any questions that I can help with, please feel free to reach out here on LinkedIn or via email: dhverma@gmail.com. I look forward to speaking with you!Competencies: Digital Transformation, Salesforce, Business Development, Agile Methodology, Client Management, P&L Management, Market Research, Strategic Partnerships, Product Management, Strategic Roadmap, Program Management, Product Roadmap, Business Process Improvement, Cross-functional Team Leadership, IT Strategy,
Listed skills include Program Management, Crm, It Strategy, Software Project Management, and 46 others.
Current workplace
Dharmendra Verma's current company
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Usaa
9 roles
Dharmendra Verma work experience
A career timeline built from the work history available for this profile.
Senior Director | Digital Transformation Leader | Pre-Sales | Solution Architecture
Current* Leading the strategic proposals, go-to-market offerings, and designing product roadmaps for the new products* Led the architecture and delivery of the strategic programs over $5MM to standardize the order management processes, increase customer retention and convert prospects into customers * Collaborated with cross-functional teams from the Government.
Jul 2022 - Present
Board Member | Treasurer | Fund Raising | Event Management
Current* Leading the activities to connect, explore and enrich the alumni community in North Texas* Raised over $80k for the L.E.T.S. Talk conferences in 2022 and 2024, for the endowments at UT Dallas and Collin College for needy students* Co-chaired L.E.T.S. Conferences focused on Leadership, Entrepreneurship, Technology, and Services in 2022 and 2024 and more.
Jan 2019 - Present
Founder And Ceo | Education Platform | Higher Education
* Proposed AI based collaboration platform to higher education institutes for offering online classes, sharing recorded lectures and reference material, conducting online test and organizing discussions among students and faculty.* Improved students success rates in entrance examinations by 50% and reduced the resource cost for students by 30%.* Improved.
Jan 2016 - Dec 2022
Senior Director | Global Head Of Customer Experience
* Consulted with C-Level executives to improvise the application landscape, improve customer satisfaction by 30%, and reduce customer acquisition cost by 20% * Performed product market fit analysis and influenced decision to acquire new product from the market rather than enhance the product, reducing the go to market time by 40%* Enhanced customer success.
Jan 2019 - Aug 2021
Senior Director | Digital Transformation Leader
* Led digital transformation of online banking platform with budget of over $5MM, implementing Sales Cloud and Experience Cloud, for retail and commercial customers* Mentored the pursuit team for new opportunities, led proposal development and pricing strategies, and presentation of solution to key decision makers and client executives* Developed and.
May 2016 - Aug 2019
Senior Manager | Customer Relationship Management | Global Delivery
Partnered with clients to deliver strategic initiatives involving new product development and marketing, technology transformation, cost reduction, revenue increase and customer experience improvement. * Created IT strategy to launch new products and features on Salesforce and Java based portal for customers following agile methodologies, generating.
Jan 2011 - Apr 2016
Senior Product Manager | Customer Care Modernization | Global Team
Architected CRM platform for the customer care centers to reduce call handle time by 60%, reducing the duplicate customer inquries 70%, and providing customers with single source of truth. Owned the P&L for $5MM for the Salesforce COE across Business Units
Apr 2005 - Dec 2010
Project Leader
Led the merger of newly acquired Business with parent Business Unit of the leading health insurance provider, resulting in savings of over $2 MM per year in technology support cost as a result of infrastructure modernization.Managed the integration of Legacy applications with CRM to provide Customer information in single application, improving quality of.
Jun 2002 - Apr 2005
Team & coworkers
Colleagues at USAA
Other employees you can reach at usaa.com. View company contacts for 39829 employees →
GC
George Conklin
Colleague at UsaaBradenton, Florida, United States, United States
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KH
Kelli Hilligas
Colleague at UsaaGlendale, Arizona, United States, United States
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DG
Deborah Gatewood
Colleague at UsaaSan Antonio, Texas, United States, United States
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BB
Brandon Burnett
Colleague at UsaaSan Antonio, Texas, United States, United States
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AW
Angela West, Cams
Colleague at UsaaPeoria, Arizona, United States, United States
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LA
Laura Austin
Colleague at UsaaSan Antonio, Texas, United States, United States
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SS
Steven Salinas
Colleague at UsaaSan Antonio, Texas, United States, United States
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DR
Dalia Reynoso
Colleague at UsaaVoat Phnum, Phnom Penh, Cambodia, Cambodia
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JA
Jose Alvarenga
Colleague at UsaaSan Antonio, Texas, United States, United States
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CR
Cessaley Ray, Mba, Cpcu, Scla
Colleague at UsaaLand O' Lakes, Florida, United States, United States
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George Conklin
Colleague at UsaaBradenton, Florida, United States, United States
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KH
Kelli Hilligas
Colleague at UsaaGlendale, Arizona, United States, United States
View →
DG
Deborah Gatewood
Colleague at UsaaSan Antonio, Texas, United States, United States
View →
BB
Brandon Burnett
Colleague at UsaaSan Antonio, Texas, United States, United States
View →
AW
Angela West, Cams
Colleague at UsaaPeoria, Arizona, United States, United States
View →
LA
Laura Austin
Colleague at UsaaSan Antonio, Texas, United States, United States
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SS
Steven Salinas
Colleague at UsaaSan Antonio, Texas, United States, United States
View →
DR
Dalia Reynoso
Colleague at UsaaVoat Phnum, Phnom Penh, Cambodia, Cambodia
View →
JA
Jose Alvarenga
Colleague at UsaaSan Antonio, Texas, United States, United States
View →
CR
Cessaley Ray, Mba, Cpcu, Scla
Colleague at UsaaLand O' Lakes, Florida, United States, United States
View →
5 education records
Dharmendra Verma education
Master Of Business Administration (M.B.A.): Strategy, Finance & Marketing Management
The University Of Chicago Booth School Of Business
Masters In Computer Science
The University Of Texas At Dallas
Masters In Material Science
University Of Central Florida
Bachelors In Metallurgical And Materials Engineering
Indian Institute Of Technology, Kharagpur
Master Of Business Administration - Mba, Strategy, Finance, And Marketing
The University Of Chicago Booth School Of Business
FAQ
Frequently asked questions about Dharmendra Verma
Quick answers generated from the profile data available on this page.
What company does Dharmendra Verma work for?
Dharmendra Verma works for USAA.
What is Dharmendra Verma's role at USAA?
Dharmendra Verma is listed as Global CRM Head for Property and Casualty | Driving Efficiency Through Digital Transformation at USAA.
What is Dharmendra Verma's email address?
AeroLeads has found 1 work email signal at @slalom.com for Dharmendra Verma at USAA.
Where is Dharmendra Verma based?
Dharmendra Verma is based in Plano, Texas, United States while working with USAA.
What companies has Dharmendra Verma worked for?
Dharmendra Verma has worked for Usaa, Slalom, Iit Alumni Association Of North Texas, Prepbuddies.Com, and Birlasoft.
Who are Dharmendra Verma's colleagues at USAA?
Dharmendra Verma's colleagues at USAA include George Conklin, Kelli Hilligas, Deborah Gatewood, Brandon Burnett, and Angela West, Cams.
How can I contact Dharmendra Verma?
You can use AeroLeads to view verified contact signals for Dharmendra Verma at USAA, including work email, phone, and LinkedIn data when available.
What schools did Dharmendra Verma attend?
Dharmendra Verma holds Master Of Business Administration (M.B.A.): Strategy, Finance & Marketing Management from The University Of Chicago Booth School Of Business.
What skills is Dharmendra Verma known for?
Dharmendra Verma is listed with skills including Program Management, Crm, It Strategy, Software Project Management, Business Analysis, Business Intelligence, Business Strategy, and Strategy.
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