As an M&R Customer Service Officer in a shipping company, I am the driving force behind effective communication with shipping line managers, promptly resolving their queries for streamlined operations and exceptional customer satisfaction.Key Responsibilities.- Direct Correspondence with Line Manager via Outlook Emails.- Instruct Depot team to complete given task on time.- Manage Pakistan customs documentations for all Containers lying at company’s depot and updating on WeBoc customs Online System.- Receive damage container's report from depot team and Create estimation and send directly to lines principal for approvals.- Create monthly billing and send to accounts team for further billing proccedings.- M&R working on lines WEB portals such as OOCL (DepotSmart), PIL (E-Portal), Maersk (Maersk+), Sea Expert (TMS), ETC.

As an Receptionist in the luxury hotel industry, I set the bar high, delivering exceptional guest experiences through effective team leadership and flawless operational management.

As the Training Manager at OPPO, I spearheaded dynamic training initiatives that ignited employee growth, fostered a culture of continuous learning, and propelled team performance to new heights.Key Responsibilities,- Facilitate pre and post training activities - logistics, tracking Phone material production, responding to questions related to training.- Supervise subordinate staff, including Interviewing, hiring, discipline, performance review, mentoring.- Problem solving, reasoning, motivating, organizational and Email: training abilities are used often.- Evaluate the effectiveness of training and monitor all on-boarding and continuous learning events to ensure consistency for new hire and existing cast.- Knowledge & application Training Central (including registering courses, monitoring take-up etc)