M&R And Customer Service Officer.
As an M&R Customer Service Officer in a shipping company, I am the driving force behind effective communication with shipping line managers, promptly resolving their queries for streamlined operations and exceptional customer satisfaction.Key Responsibilities.- Direct Correspondence with Line Manager via Outlook Emails.- Instruct Depot team to complete given task on time.- Manage Pakistan customs documentations for all Containers lying at company’s depot and updating on WeBoc customs Online System.- Receive damage container's report from depot team and Create estimation and send directly to lines principal for approvals.- Create monthly billing and send to accounts team for further billing proccedings.- M&R working on lines WEB portals such as OOCL (DepotSmart), PIL (E-Portal), Maersk (Maersk+), Sea Expert (TMS), ETC.