Dharmesh Patel Email & Phone Number

Key Accomplishments throughout my many years: •15+ years of experience in corporate customer service, sales, and finance•Coordinated customer service management for over 300 accounts in Toronto area in call center environment; achieving, on average, 135 interactions daily•Provided external and internal stakeholders with problem solving resolutions by employing active listening, time management skills, integrity and a professional, level headed approach with minimal supervision •Managed national project to upgrade manual Visa cardholder process to fully automated process, testing each stage and supporting 300+ users, resulting in reduction of processing time by up to 50%•Computer Skills: Microsoft Office Suite including: Word, Excel, PowerPoint, Outlook; SDMS-Simple Database Management System, MIETrak Software System, proficient in both MAC and PC platforms•Honours Bachelor of Business Administration in Accounting (Brock University)

Listed skills include Process Improvement, Customer Service, Leadership, Sales, and 19 others.