Techno-Commercial minded professional with 20 + years of experience as well as an exceptionally broad technical background in design, development, implementation and delivery of Telecom Operational Support Systems Solution. Strong customers focus and applying analytical skills to provide innovative solutions to challenging problems which can be committed to deliver results on time through effective project management. Seeking opportunity to develop next generation telecom solutions for cutting edge products and service offerings.EXPERIENCE SUMMARY:• Stakeholder management, executive management and IT staff to develop reference architecture and solution architecture to meet customer requirements as well as providing for the future strategic growth of the business.• Efficiency in Service Fulfillment, Service Assurance, Customer Care, Provisioning/Order Management, Service Activation, Inventory Management, Fault & Problem Management and Network Service Management.Working with Customers/Partners/day 2 operations team for process definition & gap analysis as well as defining process interlocking for best end-user experience.• Responding to large scale RFP’ along with POC and assisting the sales/ pre-sales teams in sales pitch. • Responsible for service delivery of fulfillment and assurance systems for services. Responsible for working through all phases of service delivery process (requirements analysis, Gap Analysis, Architecture definition, Software vendor interaction, High level design, low level design, implementation plan and test/validation of the system, prepares and conducts customer workshop and training of the implemented system. • Experience in Project Management including requirement analysis, strategy planning, team building, assigning tasks and activities, resource co-ordination, project documentation, technical issue resolution and user training.