Dhaval Sheth Email & Phone Number

Vadodara, Gujarat, India

• Handling APAC (Asia Pacific) region, Consisting of 6 different region, 10 countries.
• Provide onsite support + remote support and travelling whenever required for Infrastructure/Data center change for 4 regions. i.e. India, China, Japan, Korea.
• Asset management for APAC region. Server, Printer, Laptop, Telephone system.
• Providing day to day support for users issue through Servicenow ticketing tool for Incident, Request and Change management.
• Working experience on New Hire, Re-hire and Termination process.
• Co-ordinating with global team for DR (Disaster recovery) planning and testing of all HSB APAC sites.

Vadodara Area, India

• Working on Service now Portal.
• Giving support to all over the globe.
• Incident resolution and requests reported to the service desk
• Assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.

Vadodara Area, India

• Working in Global support team.
• Handling the Day to Day issues of user through the global ticketing system.
• Asset management by the Bar-scan technology.
• Carry out New joiner, EOL & Off boarding process.
• Remotely handling the Maneja, Halol, Ahmedabad & Jaipur location.
• Backup Tape management.

Vadodara Area, India

• I gave a desktop support to 50 around computers.
• Handled a Samsung 1610/2010, Canon LBP 2900/3300 Printers.
• Handled of Network issues regarding about switches, routers & physical infrastructure of computer network.
• Managing a Backup server based on Linux (Ubuntu 10.4).
• Also Working on Database Software called IMMS (Integrated Manufacturing Management System) based on SQL.
• Doing Inventory regarding data analyzing.