Dhaval Sheth Email & Phone Number

Vadodara, Gujarat, India

• Handling APAC (Asia Pacific) region, Consisting of 6 different region, 10 countries.• Provide onsite support + remote support and travelling whenever required for Infrastructure/Data center change for 4 regions. i.e. India, China, Japan, Korea.• Asset management for APAC region. Server, Printer, Laptop, Telephone system.• Providing day to day support for users issue through Servicenow ticketing tool for Incident, Request and Change management.• Working experience on New Hire, Re-hire and Termination process.• Co-ordinating with global team for DR (Disaster recovery) planning and testing of all HSB APAC sites.• Hands on experience : Windows OS, SCCM, AD, AAD, Exchange, BYOD setup using Intunes-MFA, Office 365, SharePoint, Yammer, MS Teams,.

Vadodara Area, India

• Working on Service now Portal.• Giving support to all over the globe.• Incident resolution and requests reported to the service desk• Assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.

Vadodara Area, India

• Working in Global support team.• Handling the Day to Day issues of user through the global ticketing system.• Asset management by the Bar-scan technology.• Carry out New joiner, EOL & Off boarding process.• Remotely handling the Maneja, Halol, Ahmedabad & Jaipur location.• Backup Tape management.• Evaluating the network issues.• Solving the technical issues of the employees.

Vadodara Area, India

• I gave a desktop support to 50 around computers.• Handled a Samsung 1610/2010, Canon LBP 2900/3300 Printers.• Handled of Network issues regarding about switches, routers & physical infrastructure of computer network.• Managing a Backup server based on Linux (Ubuntu 10.4). • Also Working on Database Software called IMMS (Integrated Manufacturing Management System) based on SQL.• Doing Inventory regarding data analyzing.• Handled a DC (Domain Controller), DNS & DHCP server.