• Managed sales team to achieve 90% customer satisfaction by implementing efficient daily operations, resulting in increased repeat business and positive customer referrals.• Led sales teams, managed accounts, developed client relationships, and identified revenue opportunities.• Enhanced market presence, ensured solution delivery, and maintained CRM data integrity.Increased sales revenue by 30% through successful negotiation and persuasion tactics, resulting in substantial business growth.• Developed personalized service offerings based on customer needs, resulting in a 40% increase in upsell opportunities and growth in overall sales.• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.• Maintain accurate sales records and customer databases used to assist in the preparation of sales reports and forecasts.• Collaborate with internal teams (Logistics, Sales, and Purchase) to achieve organizational objectives and ensure smooth operations.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.• Generate performance reports, document compliance issues, advise on process improvements, and assist the sales team in finalizing customer contracts. • Manage and document sales contracts, control various documentation including physical files and digital records, and ensure compliance with agreements.• Plan and allocate resources, create staff schedules, and support the recruitment and hiring of temporary employees to meet sales targets and project timelines.

• Work closely with marketing, product development, and logistics teams to ensure seamless coordination of product launches, marketing campaigns, and delivery schedules.• Support the outside sales team in responding to customer inquiries and requests in a timely fashion.• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.• Negotiated contracts with clients and developed relationships with key personnel.• Worked with cross-functional project teams to support customer satisfaction.• Trained newly hired employees on processes and procedures relevant to lab tasks at hand.

• Worked independently and collaboratively in a fast-paced laboratory environment.• Handled clinical and research samples (over 1000) from sample generation to sequencing using NGS technologies.• Coordinated between the lab team and sales team to ensure timely deliveries of sample reports.• Managed reagents inventory ensuring smooth functioning of the lab.• Participated in lab meetings and project presentations.

• Screening for genetic alterations in cancer and neuro-degenerative samples using PCR.• Assisted in putting together research papers and proposals (Published 3 papers in Cancer Genetics).• Maintained, prepared and presented reports to my supervisor.• Attended seminars and symposiums to improve overall knowledge and understanding.