Dheeman Bhattacharya Email & Phone Number

Folsom, CA, US

Folsom, CA, US

Folsom, CA, US

• Implemented an automated resource allocation process, centralizing resource distribution across 45 product lines and saving 1600 manhours of bandwidth.
• Rolled out the lead generation process with the Customer Operations Team for cross-selling and upselling to existing clients. This contributed to a sales velocity of $5,000, a 40%+ conversion rate, and $1,000,000+.
• Consolidated the full end-to-end workflow within 6 months of assuming leadership of the KTO Business with $4 million ARR.

Folsom, CA, US

• Implemented an automated process for CSAT Surveys for Services projects through Salesforce. This process impacted ~$70,000,000 ARR and improved the response rate by 45% YoY.

Folsom, CA, US

Migrated all Services processes from Netsuite to Financial Force for 450 global users, apart from leading the India Service Operations team on the day to day tasks and activities.

London, City Of London, GB

• Responsible for the complete customer lifecycle, including but not limited to Pre-sales, sales, customer support, and Customer Success/Renewal operations.
• Initiated salesforce implementation, pricing negotiations, and creating the project plan

Bangalore, Karnataka, IN

• Analytics is a super specialty executive search firm focused on Analytics and Risk Management leadership hiring across the globe.
• Built the new digital lead generation process through a social media presence.
• Day-to-day responsibilities included leading the knowledge management team responsible for screening and shortlisting prospects for open positions with Rinalytics' clients.

US

As a pro-bono consultant, engaged with multiple start-ups in Bangalore in the areas of operations management, perishable inventory management and data governance.

Bangalore, Karnataka, IN

• Implementation of Salesforce by migration of all processes from Pipe-drive CRM. This involved migration of 700+ resources across Sales, Service, and Support, apart from secondary processes related to Marketing and.
• Headed a team of 9 Analysts to visualize and analyze data from multiple sources such as Salesforce, Google Insights, Website Metrics, etc.
• Periodically update CXOs about the latest operations performance for better decision-making.
• Ensure continual improvement through periodic change management workshops to improve operational efficiency.

New York, New York, US

Wealth-x is a financial intelligence firm with a specific focus on ultra-high-net-worth [UHNW] individuals. It partners with luxury goods and services organizations to better align its offerings to the needs of its clients.Dheeman was briefly associated with Wealth-X as a Research Analyst in their valuations team.