Dheeraj Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bangalore

Responsible for fulfillment of Services component of projects on Livspace platform which amounts to30% of Total Revenue in the cities of Bangalore, Hyderabad, Chennai.Process optimization leading to 70% leads getting auto-shortlisted by Service partners withing 48hrsIncreased Validated Supply of service partners from 30 to 60 in Bangalore within 3 months of time.

Bangaon Area, India

Headed complete Property Operations and Customer management in Bangalore across 22 properties and 1500 keys.Successfully transitioned 18 properties from acquisition to live stage reaching 85% average occupancy within grace period (rent free period), also reducing ‘handover’ to ‘go-live’ period Responsible for capacity building of the organisation in terms of appropriate recruitment and training. Design and implement systems and processes targeting cost optimization and increased customer ratings in 40% customers being referred by existing residents

Bengaluru, Karnataka, India

As head of property operations handled complete facility management and customer experience reaching average occupancy level of 90% across all 4 Bangalore properties and 200 keys.Also responsible for setting up the user brief for the “Property management mobile and web App” and continuous monitoring of the health of the app starting from beta testing, on ground implementation and reporting feedback data. Instrumental in evaluation of prospective properties and potential market studies across Bangalore

Ranchi

Envisioned goals for the organization and formulated strategies of optimal real estate utilisation.Was instrumental in all stages of project development right from land acquisition, project planning to construction management and sale of developed units.Has ensured successful completion of construction projects of cumulative built up area of more than 1 lakh sqft, both residential and commercial. Helped establish strict quality control regime in projects which resulted in good marketability of deliverables

Ranchi

Prepared and delivered pitches for indigenous developed ‘Arsenic Filtration Technology Solution- OS’ with potential to impact lives of under-served communities. The pitch at “Indovation (SrijanBharati)-2015” – a conference organized by Ministry of Drinking. Water and Sanitation, GOI, led to the product’s tremendous recognition with PHED departments of various affected States of the country, paving way for commissioning of pilot projects. UNICEF partnering the enterprise in deployment and monitoring of the OS kiosks in W. Bengal

Pune Area, India

Responsible for planning and coordination of all project site activities, including management and convening of client and site team meetings, support site execution team in quality and safety management, review and certification of vendor bills, procurement management and documentationHelped improve client key measures for a high value project(40% of the total revenue of Industrial segment of PDS division of JLL India) for the JLL project team In additional capacity of CSR Program Coordinator, helped with design and successful implementation of Education support program for children residing in contractor labor colony

Kolkata , Gurgaon

Worked as an Associate System Engineer with IBM India Pvt. Ltd.The Project (Verizon-ACELA;US) involved integration of the telecom network order processing system with various other external and internal systems enabling the provisioning of orders.Detailed level research and analysis of technical documents critical for my primary responsibility of coding and software development. Worked on IBM – Enterprise Application Integration Software Tools like – WICS

B-Tech, Mining Engineering

Activities and Societies: NCC, NSS, Illumination Graduated with a B-Tech Honours Degree in Mining Engineering from IIT Kharagpur

High School

High School, Engineering