Dheeraj Gupta Email & Phone Number

Bengaluru, Ka, In

Noida, Uttar Pradesh, India

Bengaluru, Karnataka, India

- Creating and leading the L&D charter for the Business functions from scratch - Managing learning programs with effectiveness for the employees - Building strong working relationships across key stakeholder groups, will continually dive deep to understand the learning needs, using data and insights into the business to build or adapt learning methods, materials, or technology that will support the learners- Responsible to Collaborate with business leaders across functions, to build and manage a variety of learning and development programs and offerings

Gurgaon, Haryana, India

- Hiring & Development of the team of trainers - Introduction of virtual training eco-system for remote and learning on the fingertips through the LMS - Steering PAN India learning interventions inline with the business output - Collaboration with the business for performance based learning interventions - Enabling learning programs for the budding verticals of the Organisation - Establishing of learning content for the ease of learners

Gurgaon, Haryana, India

Gurgaon, India

- To identify the training and development inputs required and design training interventions to achieve business objectives- To manage and identify programs/workshops, which meet the identified training needs and business imperatives- To coordinate training programs across division and ensure integration of strategy/training inputs across functions and levels- To evaluate the impact of training, the efficacy of the training programs, training methodologies in use, on an ongoing basis- To ensure timely management, calendarisation, liaising with the training partner and as per plan delivery- To formulate L&OD strategy and devise initiatives in order to build people capabilities that ensures the achievement of Business needs- 360 and 180 degree feedback mechanism · Learning ManagementSystem (LMS)- Designing training content basis TNA and TNI- Identifying vendors for trainings and facilitation- Incorporate the role based learning plan- Strengthen the training inventory based on identified training needs- Building an environment of effective trainings per employee, coordinating logistics and taking accountability to deliver effective L&OD programs

Gurgaon, India

Training: Design, deliver and maintain training and support materials Trainings to frontline customer service representatives, resolution, support, management teams, new and existing employees on different LOB, CRM systems, products and processes Welcome New joiners with enthusiasm and provided a strong foundation of knowledge, skills and understanding of the company service culture Certifying sellers on trainings givenConduct post training analysis to measure training effectivenessDraw an overall or individualized training and development plan that addresses need and expectationsBuild a close and functional relationship with all training staff to ensure effective communication and support for the business needsTraining new ambassadors on products and processes before they start dealing with customersPlanning and organising training sessions as well as Departmental Trainers initiatives within the budgetDevelopment:Ensure KRAs of team are achieved month on month basis through various analysis, information system & efficiency driving projectsMonitor and evaluate training programs effectiveness, success and periodically and report on them Hand holding new joiners for 60 days through classroom / con-call / web-ex sessions and keeping track of business for first 2 monthsMentoring and coaching new joiners in all different locations on the products and process of MakeMyTrip along with process/system updates in order to achieve their goals and targetsBridge the knowledge levels on an ongoing basis, conducting regular process testsDesigning and Implementing new product and destination knowledge seriesSuggesting and implementation on action plan for bottom performers

Gurgaon, India

Training - Trained on International Holiday Destinations along with Amadeus, CRM, Navision and internal tools required to design holiday packages for customersSales & Customer Service - Designing holiday packages as per customer's requirements resulting of conversion of query to a booking.

Gurgaon, India

Training - Trained on International Holiday Destinations along with Amadeus, CRM, Navision and internal tools required to design holiday packages for customersSales & Customer Service - Designing holiday packages as per customer's requirements resulting of conversion of query to a booking.

Master Of Business Administration - Mba

Post Graduation, Training And Development

Pursuing Diploma in Training and Development from Indian Society of Training and Development (ISTD)

Bachelor’S Degree, Airlines, Tourism & Hospitality Management

Expertise in Airlines, Tourism & Hospitality Management.