Working as a RSM for North & East Region.

Working as a RSM for North & East Region.

working with MERIDIAN MOBILE PRIVATE LIMITED (FLY MOBILE; Company Profile:- Meridian Mobile Private Limited is part of the Meridian Group, headquartered in Europe. The company has expanded rapidly in India by developing a large offering under the Fly brand. The products include: Feature Phones, Smart-phones and Mobile Phone Accessories. Meridian, With 10 Regional Offices and a Head Office based in New Delhi.My Role -Managing service partners for fly mobile phone services through a team of 10 FSEs (Felid Service Executive) in North & East Region.Implementing and maintaining service standard at all of over service centersMeeting Distributors and Dealers of the region for service feedbackAuditing service partners to check the service standard.Motivating, team building and team target achievement for service growth.Communicating with High Level Repairing Center to sort the escalations.Developing Services with strong communication with ASCs for Brand Establishment.Ensuring system process implementation at all levels.Planning for service expansion

Worked as a RSM for North in Telecom department.

Company Profile:- Redington is Telecom & I.T. Based Company Which Provides The Services Of MOTOROLA, HP, IBM, HUAWEI ,Black Berry, Apple, E- Touch, Haier, Intel Etc. It Has 60 Service Centers In All Over India And 155 Franchises. This Company Is The Big Service Provider Of MOTOROLA And National Distributor Of Black Berry Phones In All Over India.REGIONAL INCHARGE(North) Leading 42 Service Centers Across NORTH Region For Motorola/Huawei/Apple IPod/; Responsible To Give Good Feedbacks To Vender And Best Support To Customer.Responsible To Parts Transaction (Good/Defective) On Time.Responsible To Maintain TAT.Responsible To Make Good Relation With Vender As Well As Dealers/Distributors.Responsible To Make Partners (Service Centre) For Redington.Responsible To Get Claims From Vender For Redington As Well As Partners.Responsible To Achieve Monthly Targets.

Maintaining the System (Pc/Laptop) Through Hardware and Software Solution.Maintaining the TAT of Resolution Time.Maintaining the Transaction of Good and Defective Parts.TEAM LEADER (SYSTEM MAINTAINANCE DEPARTMENT) Handle Customer/Client Escalation On Higher Level.Focused On TATRevenue Review with Management.Responsible To Bring Contract Of System/Laptops From Client For Rent Base.Responsible To Give Training To Hardware Engineers.