With over three years in the car-sharing industry, most recently as an SME at Uber Carshare, our mission has been to streamline operations and enhance user experience through effective waivers, adjustments, and corrections. At Car Next Door, my role in owner advocacy honed my skills in customer service and dispute resolution, ensuring satisfaction and loyalty. The core competencies developed during these experiences include problem-solving, policy implementation, and fostering positive relationships with stakeholders. These skills, coupled with a dedication to innovation in urban mobility, drive my ambition to contribute to an organization like ours, where diverse perspectives are valued and customer-centric solutions are paramount.