David Holy Email & Phone Number

Renascence IT Consulting, Inc. provides small businesses with innovative IT solutions that embrace best practice initiatives and move clients ahead with business development using current technologies. By transforming existing processes and revitalizing efficiencies, we restore functionality to computer-based information systems while maximizing cost-savings potential.Roles and Responsibilities• Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues• Manage initial triage of all inbound service requests.• Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.• Determine root cause of issues and communicate to internal and external customers. • Follow all company standards and procedures.• Track all work billable or not for the entire technical team.• Provide an excellent example of customer service on all levels for the company.• Mentor Technicians on any aspect of their position.• Coordinate and schedule resources for service requests.• Manage work flow of all service requests.• Work Service Requests as assigned according to the company workflow procedures.• Provide clients with one-to-one or one-to-many customer service as needed.• Review and manage the Service Request backlog as needed to ensure all SR’s are correctly prioritized, scheduled and moved through the system as desired.• Preview the upcoming weeks and schedule technicians to tasks as early as possible.• Plan for the Friday Meetings and make note of any issues that need to be raised during meeting.• Prepare the tech schedule for the next week. • Review and revise previous month's Monthly Maintenance Checklist* as needed.• Monitor all Monthly Maintenance progress and manage the process.• Review the year and summarize successes, and fails. • Establish goals for the year ahead

Work with the team to analyze research and develop solutions for both ongoing issues and infrastructure needs and architect, install, maintain and monitor Windows 2003/2008/2012 server solutions for multiple infrastructure, production and development environments for small and medium sized businesses.• Proactively monitor and maintain all production and business applications for multiple clients including infrastructure, anti-virus, backup, and 3rd party solutions.• Troubleshoot Microsoft application issues (Office 2003/2007/2010, Web server, Exchange 2003/2008/2010, Windows Server & SBS 2003/2008/2011)• Active Directory support• Network and firewall configuration and maintenance• Assist with Windows XP, Vista, 7, 8 issues with clients• Assist in planning and implementation of IT infrastructure projects and software system installation, updates and migrations

Volunteering with Food Bank Distributions and providing Information Technology technical support and consulting services.

• Design and install network and back office for start-up accounting firm• Specify, purchase, configure, and install all server, system, and network componentso Install and configure Windows 2008 Server with Active Directoryo Create OUs, setup users and systems in the domain and apply group policieso Setup and configure UPS, backup, and routero Install server/client software and client desktop software load• Maintain, upgrade, troubleshoot and repair PCs for small businesses

- Information Technology• Designed and implemented network and back office for start-up accounting firm; specified, purchased, configured, and installed servers, desktops, laptops, back office systems, and network components• Setup temporary operation in 1 month; moved to permanent location 3 months later• Seamlessly managed electronic data transfer and paper data conversion to electronic format for 250 clients (individual and business) • Migrated data for acquired bookkeeping firm with 50 clients• Delivered quality Help Desk and Customer Support (all tiers) for firm• Procured Shoretel VOIP phone system and managed installation, design and continued operation- Operations• Managed the Administration Department of 3 staff for the accounting firm• Recruited administrative staff and managed hiring process• Directed design and build out of new office space (3900 sq. ft.) for start-up accounting firm• Managed office expansion and bookkeeping firm integration, coordinated the physical move• Administered Human Resources for small firm including Employee Benefits Program and Payroll• Oversaw day-to-day operations and security management of physical office space

• Administered and maintained Windows based IT operations including front and back office, all communication channels, security, licensing, procurement, budget, inventory within agreed upon parameters for this firm with multiple locations• Redesigned IT operations for this firm’s fragmented infrastructure to realign with new vision and realigned business needs• Significantly improved availability & reliability (regular unplanned outages eliminated)• Designed new server room and moved a fragmented back office to the new location• Provided Help Desk and Customer Support (all tiers) for 3 office locations and remote staff• Implemented migrations including servers, workstations, software, hardware, and operating systems with a smooth transition in operations and adequate training prior to implementation• Developed and managed the paperless initiative for firm including in-house processes and electronic product delivery (portal & SFTP)• Recruited technical staff and managed hiring process• Assisted and supported adding a new office location & expanding the home office• Reconfigured administration work area; coordinated a power panel move

• Administered and maintained Windows based IT operations front and back office, security, licensing, procurement, and inventory for retail & manufacturing company with 8 locations• Provided Help Desk and Customer Support (all tiers) for multiple locations• Consulted for firm migrating from Windows NT server to Windows 2000 and Active Directory

• Administered and maintained Windows based IT operations including front and back office, all communication channels, security, licensing, procurement, budget, inventory within agreed upon parameters for firm with 3 international locations• Installed and configured Microsoft Windows Server 2003 Standard for local domain; migrated all data and services from Windows NT Domain• Installed, setup, and configured standard services such as Active Directory, DNS, DHCP, Terminal Services, etc.• Implemented other service upgrades such as backup and anti-virus software • Upgraded corporate desktops to Microsoft Windows XP Pro with Microsoft Office 2003 Suites• Spearheaded IT disaster recovery effort for technical systems and infrastructure after a flood; specified, purchased, configured new server, restored and data recovered within 48 hours• Upgraded phone and voicemail systems on Nortel platform without service interruption• Reviewed and renegotiated all telephone and ISP contracts resulting in significant savings per year• Provided Help Desk and Customer Support (all tiers) for international offices in 3 time zones

• Managed and administered a Windows NT based network with 130 clients and 7 servers• Help Desk and Customer Support (all tiers) for users with varying skill sets and knowledge levels• Implemented migrations including servers (NT-2000), workstations, software, hardware, and operating systems ensuring a smooth transition and adequate end-user training before installation• Identified and quickly corrected issues for more efficient operations, such as establishing a naming convention for workstations, removing unnecessary services and protocols, and upgrading all servers to more dependable and powerful systems

Primary Tasks:• Project manager supervising clerical staff, managed work flow for inspection, reporting, and repair of 17,000 furnaces• Built the LAN and information databases for the projectI was one of four technical supervisors on a project where we inspected 17,500 residential furnaces, identified repairs required to meet installation standards, mechanical and building codes, and directed sub-contractors to make the repairs (approx. 9,000) for PG&E's Energy Efficient Furnace Program. I helped to train the inspectors, supervised technical and clerical staff in the review, QA, and processing of all inspections and invoicing; provided technical support to the project manager, inspectors, and installers, reviewed and revised the Policies & Procedures Manual, even managed staff recruitment. The project's environment was dynamic and I took charge to accomplish what needed to be done.Once I had convinced the management that a LAN was necessary, I became the network architect, established the LAN for 20 workstations using Windows NT, and Windows for Workgroups. This included server and workstation specification and procurement, upgrades to existing computer and printers. I also provided administration and technical support to staff regarding hardware and software problems and questions, and successfully managed the smooth information transfer (electronic and hard copy) between the Emeryville office and the San Francisco and Sacramento offices.

In 5 years at this electric power utility, I moved from an entry-level Associate Engineer to the Lead Project Engineer responsible for revising and maintaining the E/C Monitoring Program to meet Nuclear Regulatory Commission (NRC) requirements and industry standards. I modeled high-energy steam piping, selected components for inspection, evaluated ultra-sonic thickness (UT) data reports, specified corrective actions for problems, including repair methods & replacement specifications.In addition, as Systems Design Engineer, I determined system design requirements, implemented design changes, identified and resolved problems of water & steam systems, and modeled the steam systems for revised plant heat balance and simulator model.

Bs, Engineering Science

Studied Engineering Science with a focus on Alternate Renewable Energy.

Mathematics, Pre-Engineering

Education record