David Holy Email & Phone Number

• Renascence IT Consulting, Inc. provides small businesses with innovative IT solutions that embrace best practice initiatives and move clients ahead with business development using current technologies. By transforming.
• Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues
• Manage initial triage of all inbound service requests.
• Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.
• Determine root cause of issues and communicate to internal and external customers.
• Follow all company standards and procedures.

• Work with the team to analyze research and develop solutions for both ongoing issues and infrastructure needs and architect, install, maintain and monitor Windows 2003/2008/2012 server solutions for multiple.
• Proactively monitor and maintain all production and business applications for multiple clients including infrastructure, anti-virus, backup, and 3rd party solutions.
• Troubleshoot Microsoft application issues (Office 2003/2007/2010, Web server, Exchange 2003/2008/2010, Windows Server & SBS 2003/2008/2011)
• Active Directory support
• Network and firewall configuration and maintenance
• Assist with Windows XP, Vista, 7, 8 issues with clients

Volunteering with Food Bank Distributions and providing Information Technology technical support and consulting services.

• Design and install network and back office for start-up accounting firm
• Specify, purchase, configure, and install all server, system, and network componentso Install and configure Windows 2008 Server with Active Directoryo Create OUs, setup users and systems in the domain and apply group.
• Maintain, upgrade, troubleshoot and repair PCs for small businesses

• Information Technology
• Designed and implemented network and back office for start-up accounting firm; specified, purchased, configured, and installed servers, desktops, laptops, back office systems, and network components
• Setup temporary operation in 1 month; moved to permanent location 3 months later
• Seamlessly managed electronic data transfer and paper data conversion to electronic format for 250 clients (individual and business)
• Migrated data for acquired bookkeeping firm with 50 clients
• Delivered quality Help Desk and Customer Support (all tiers) for firm

• Administered and maintained Windows based IT operations including front and back office, all communication channels, security, licensing, procurement, budget, inventory within agreed upon parameters for this firm with.
• Redesigned IT operations for this firm’s fragmented infrastructure to realign with new vision and realigned business needs
• Significantly improved availability & reliability (regular unplanned outages eliminated)
• Designed new server room and moved a fragmented back office to the new location
• Provided Help Desk and Customer Support (all tiers) for 3 office locations and remote staff
• Implemented migrations including servers, workstations, software, hardware, and operating systems with a smooth transition in operations and adequate training prior to implementation

• Administered and maintained Windows based IT operations front and back office, security, licensing, procurement, and inventory for retail & manufacturing company with 8 locations
• Provided Help Desk and Customer Support (all tiers) for multiple locations
• Consulted for firm migrating from Windows NT server to Windows 2000 and Active Directory

• Administered and maintained Windows based IT operations including front and back office, all communication channels, security, licensing, procurement, budget, inventory within agreed upon parameters for firm with 3.
• Installed and configured Microsoft Windows Server 2003 Standard for local domain; migrated all data and services from Windows NT Domain
• Installed, setup, and configured standard services such as Active Directory, DNS, DHCP, Terminal Services, etc.
• Implemented other service upgrades such as backup and anti-virus software
• Upgraded corporate desktops to Microsoft Windows XP Pro with Microsoft Office 2003 Suites
• Spearheaded IT disaster recovery effort for technical systems and infrastructure after a flood; specified, purchased, configured new server, restored and data recovered within 48 hours

• Managed and administered a Windows NT based network with 130 clients and 7 servers
• Help Desk and Customer Support (all tiers) for users with varying skill sets and knowledge levels
• Implemented migrations including servers (NT-2000), workstations, software, hardware, and operating systems ensuring a smooth transition and adequate end-user training before installation
• Identified and quickly corrected issues for more efficient operations, such as establishing a naming convention for workstations, removing unnecessary services and protocols, and upgrading all servers to more.

• Primary Tasks:
• Project manager supervising clerical staff, managed work flow for inspection, reporting, and repair of 17,000 furnaces
• Built the LAN and information databases for the projectI was one of four technical supervisors on a project where we inspected 17,500 residential furnaces, identified repairs required to meet installation standards.

In 5 years at this electric power utility, I moved from an entry-level Associate Engineer to the Lead Project Engineer responsible for revising and maintaining the E/C Monitoring Program to meet Nuclear Regulatory Commission (NRC) requirements and industry standards. I modeled high-energy steam piping, selected components for inspection, evaluated.

Bs, Engineering Science

Studied Engineering Science with a focus on Alternate Renewable Energy.

Mathematics, Pre-Engineering

Education record