Darnell Hood Email & Phone Number

Calumet City, Illinois

The Official Photographer for Be Well Chicago

My primary responsibility is to oversee the Corporate Mail Facility for Sidley Austin LLP, while providing support in Office Supplies, Facilities and Reprographics. Responsibilities:Direct Reports include 2 Mail Leads and 13 Associates Participate in the development of custom‐tailored programs that leverage our platform to deliver outstanding results for clientsMonitor policy deployment to ensure program adheres to client’s identity/corporate guidelines and target criteriaAnalyze reports/invoices in relation to business objectives/client needsAccountable for quality control on all assignmentsCorresponds regularly with Vendor Account Managers to maintain a relationship that will help to maintain operational service levelsIdentify needs and refer client to business select partners within and across lines of business who can best meet those needs.Maintain strong relationship with internal partners; actively participate with assigned teamParticipate in internal and external training to enhance skills and knowledge. Demonstrates internal and external market leadership through customer interaction, networking, seminars, conferences and presentations. Maintain a working knowledge of the Mail Management industry.

Collaborating with the President in the preparation of short-term and long-range plans based on organizational goals and community partnered resourcesEstablishing operating procedures consistent with the organization’s policies and vision, and ensuring their execution. Constant monitoring of performance against established company goals, while developing and implementing changes when necessary to improve effectivenessProviding leadership and direction to a team of Ministry Leaders to create and maintain an environment that attracts, retains, and develops talent for the purpose of promoting excellence.Strong and persuasive communicator within and outside the organization with effective listening skills enabling me to work in oral, written, and presentation formats with a variety of audiences

Managing financial results by projecting cost savings, and cost avoidance in annual reports for upper management levels.Ensuring the quality of operations by assisting in the achievement of goals in the day to day projects as assigned by various departmentsMaintaining efficient workflow by holding both direct and indirect reports accountable for quality and efficiency of their workCommunicating daily to upper management on all operational and staff issuesManaging and providing backup support for the receptionists during breaks and lunch. And performing all the duties that are required by the receptionist during those breaks.Facilitating all requests for tracking of overnight shipping ensuring prompt follow-up to the requester by making and coordinating Fed-Ex drop off and delivery. Maintaining the printers and copiers by overseeing the stocking of paper and making all maintenance calls as needed

Providing fair and honest performance evaluations; rewarding employees for innovation excellence in performance and exceptional efforts to satisfy the faculty, staff and student needsManaging diversely and demonstrating commitment to company efforts to achieve a diverse workforce, thus demonstrating sensitivity in cross-cultural communicationsOverseeing all aspects of the Mailroom operation to include delivering and picking up mail from the post office and within three campuses, shipping and receiving all parcels and arranging for all outbound hand deliveriesMaintaining logs and records on all incoming/outgoing packages as required Training new employees on policies and procedures

Delivering mail to each department, person, or pre-established drop area as required, including special and rush packages.Combined daily accounts to create reports that distributed postage costs.Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.Assessing incoming requests selecting the best equipment and resources for successful completion

Sorted and delivered intra campus and U.S. mail for the university’s’ four campuses.Responsibilities:Operating various postage meters and machinery.Sorting and processing Standard “A” Mail.Accomplishments:Putting postage on 2200 pieces per hour.