• Consolidated monthly and quarterly Production and Financial Reports, and created presentations to summarize operational performance for analysis of current operations across multiple countries• Conducted detailed analysis on revenue and cost-trends, achieving a 10 % increase in the accuracy of All-In Sustaining Costs (AISC) calculation company wide through Hyperion SmartView in Excel• Developed interactive dashboards in Power BI to visualize operational reports, capturing data… Show more • Consolidated monthly and quarterly Production and Financial Reports, and created presentations to summarize operational performance for analysis of current operations across multiple countries• Conducted detailed analysis on revenue and cost-trends, achieving a 10 % increase in the accuracy of All-In Sustaining Costs (AISC) calculation company wide through Hyperion SmartView in Excel• Developed interactive dashboards in Power BI to visualize operational reports, capturing data spanning 20 years of operations and providing senior board members with a comprehensive financial overview• Spearheaded the implementation of an enhanced operations reporting system, standardizing and streamlining bi-weekly reporting procedures across mine sites in multiple countries Show less

• Executing fire assays on mineral samples through fusion techniques while maintaining accurate calibration records. Ensuring compliance with occupational health and safety legislation and industry standards.• Implementing safe and efficient sample handling procedures, including loading, pouring, and pounding fusion samples resulting in a 50% increase in processing production from the previous year as a team.

Shift Supervisor:o Recognized for exceptional performance for 1.5 yrs. as Customer Service Representative, leading to promotion to Shift Supervisor. Efficiently supervised closing shifts, ensuring a smooth closure, inventory management, and adherence to safety protocols.o Demonstrated a keen eye for detail, overseeing the organization, the cleanliness, and overall functionality of the coffee shop.Workplace Excellence and Customer Service:o Upheld a consistently clean… Show more Shift Supervisor:o Recognized for exceptional performance for 1.5 yrs. as Customer Service Representative, leading to promotion to Shift Supervisor. Efficiently supervised closing shifts, ensuring a smooth closure, inventory management, and adherence to safety protocols.o Demonstrated a keen eye for detail, overseeing the organization, the cleanliness, and overall functionality of the coffee shop.Workplace Excellence and Customer Service:o Upheld a consistently clean, organized, and safe work environment to enhance for both team members and customers. Provided effective leadership by offering guidance, training, and support to team members, fostering a positive and productive work atmosphere.o Actively engaged with customers, handling inquiries, resolving issues, and maintaining a welcoming and friendly environment. Effectively communicated with both the team and management, ensuring the seamless flow of critical information, updates, and feedback. Show less

o Offered great customer service while keeping things tidy and safe for both team members and customerso Showed professionalism and a strong work ethic, handling pressure well and solving issues in a fast-paced environment