Dhruv Chugh Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• To keep up with the competitors NSW Police Force, Criminal Records is undergoing a digital transformation of the National Police Checking service. Working with the Criminal Records team I aim to enhance their business.
• In accordance with the PROSCI Change Management principles and methodology, guided the Change Management work-stream within the project team and ensured integration of Change Management activities into the overall.
• Created the Change Impact Analysis document and maintained it throughout the course of the project.
• Created the Transition Document for purposed of BAU handover
• Created and executed the Communications and Training plan for the project
• Facilitated training sessions and showcases for the impacted business unit and created in depth user guides for both internal and external stakeholders.

Sydney, Australia

• As a consultant, I have been involved in multiple projects working across different industries assisting the Managers to achieve the desired outcome. With strong stakeholder management and facilitation skills, I strive.
• Created a Change Capacity Tool for the University Portfolio Office to analyse the Change Impacts on the wider university Business Units. This tool, along with the Change Capacity Framework would enable the Management.
• Conducted data analysis and validation for the portfolio office while cleaning up the Clarity System and making it the single source of information.
• Developed the Business Process Maps on a SuccessFactors project to map the To-Be business processes for human resources, liaising with key business stakeholders to define the process.
• Created new paperwork documentation template for the warehouse and delivery managers during the implementation of the new Transport Management System. Other roles included requirements elicitation, technical analysis.
• Liaised with the Business Stakeholders in an end-to-end testing, including planning, defining, developing test cases and then executing the test scripts for a data archiving and decommissioning project.

Sydney, Australia

As a Digital Operations Analyst, I was tasked to provide Level 2 support services rendering assistance with Hardware and Application inquiries to over 1,000 staff members.

UNSW, Sydney, Australia

Providing Level 2 support services rendering assistance with Hardware and Application inquiries both in person and via remote desktop to over 10,000 staff members.Part of multiple Projects going on within the university in relations to updating, managing and installation of new hardware and software services for all staff.Building University approved.

UNSW, Sydney, Australia

Providing excellent customer service and quality assistance for all other enquiries handled within the IT Service Centre. (Phone, Email & Face to Face assistance) Ensuring tickets are assigned to team members accordingly, making sure effective troubleshooting has been provided before escalating to higher resolver teams for further investigation, whilst.

Dubai

• Part of the marketing/sales team
• Market Research and analysis of all the Companies in all Industrial Sectors located in Dubai and the Northern Emirates.
• Conducted Surveys and performed Cold Calling.
• Helped conducting 2 Large Scale Events ( for IBM and CISCO ) for the company which were success.

Master'S Degree, Petroleum Engineering

Activities and Societies: ARC, Society of Petroleum Engineers, Petroleum Engineers Student Society Studied Petroleum Engineering

Bachelor'S Degree, Electrical And Electronics Engineering

Activities and Societies: Artex, BITS Sports Festival, Bquizzed Studied Electrical and Electronics Engineering