Dhruv Chugh Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

To keep up with the competitors NSW Police Force, Criminal Records is undergoing a digital transformation of the National Police Checking service. Working with the Criminal Records team I aim to enhance their business capability while providing a better user experience.•In accordance with the PROSCI Change Management principles and methodology, guided the Change Management work-stream within the project team and ensured integration of Change Management activities into the overall project plan to prepare for a successful go live. •Created the Change Impact Analysis document and maintained it throughout the course of the project. •Created the Transition Document for purposed of BAU handover •Created and executed the Communications and Training plan for the project •Facilitated training sessions and showcases for the impacted business unit and created in depth user guides for both internal and external stakeholders. •Developed the To-Be Business Process Maps based on the requirements elicited from the senior business stakeholders. •Acted as a first point of contact for the impacted business unit for the post go live with their operational activities. •Tracked the progress of activities within the Change Management work-stream to ensure individuals remain on track with their deliverables and assisted business stakeholders with discussion and decision making. •Prepared formal communications for both internal and external stakeholders. Also, created collateral for the new web portal and emails sent out to the applicants using the service. •Created marketing content and communication collaterals for both pre- and post-go live activities. •Collaborated with the Lead Business Analyst with creating and modifying user stories and the Test Manager with the end-to-end testing of the new portal.

Sydney, Australia

As a consultant, I have been involved in multiple projects working across different industries assisting the Managers to achieve the desired outcome. With strong stakeholder management and facilitation skills, I strive to learn and improve every day to effectively deliver successful results for the next engagement.• Created a Change Capacity Tool for the University Portfolio Office to analyse the Change Impacts on the wider university Business Units. This tool, along with the Change Capacity Framework would enable the Management Board (deciding authority) to make more informed decisions. The tool was designed to provide visibility of the change impacts on various Business units within the university. Key tasks included workshop facilitation, generating quick reference guides for the new tool and training the stakeholders.• Conducted data analysis and validation for the portfolio office while cleaning up the Clarity System and making it the single source of information.• Developed the Business Process Maps on a SuccessFactors project to map the To-Be business processes for human resources, liaising with key business stakeholders to define the process.• Created new paperwork documentation template for the warehouse and delivery managers during the implementation of the new Transport Management System. Other roles included requirements elicitation, technical analysis, stakeholder management and workshop facilitation.• Liaised with the Business Stakeholders in an end-to-end testing, including planning, defining, developing test cases and then executing the test scripts for a data archiving and decommissioning project.

Sydney, Australia

As a Digital Operations Analyst, I was tasked to provide Level 2 support services rendering assistance with Hardware and Application inquiries to over 1,000 staff members.

Unsw, Sydney, Australia

Providing Level 2 support services rendering assistance with Hardware and Application inquiries both in person and via remote desktop to over 10,000 staff members.Part of multiple Projects going on within the university in relations to updating, managing and installation of new hardware and software services for all staff.Building University approved devices to Standard Operating Systems using Content Management System through Altiras Agent.Was part of the Office 365 change over throughout the University assisting/education staff members on the new platform.

Unsw, Sydney, Australia

Providing excellent customer service and quality assistance for all other enquiries handled within the IT Service Centre. (Phone, Email & Face to Face assistance) Ensuring tickets are assigned to team members accordingly, making sure effective troubleshooting has been provided before escalating to higher resolver teams for further investigation, whilst adhering to strict SLA’s. Constantly improving my interpersonal skills whilst working in collaboration with other teams within UNSW, to further expand knowledge and sharing information with the service centre via an online knowledge base to improve overall understanding and service delivery to our customers.Further demonstrating leadership capabilities throughout the assistance of onboarding new staff members.

Dubai

• Part of the marketing/sales team • Market Research and analysis of all the Companies in all Industrial Sectors located in Dubai and the Northern Emirates.• Conducted Surveys and performed Cold Calling.• Helped conducting 2 Large Scale Events ( for IBM and CISCO ) for the company which were success.

Master'S Degree, Petroleum Engineering

Activities and Societies: ARC, Society of Petroleum Engineers, Petroleum Engineers Student Society Studied Petroleum Engineering

Bachelor'S Degree, Electrical And Electronics Engineering

Activities and Societies: Artex, BITS Sports Festival, Bquizzed Studied Electrical and Electronics Engineering