Techops Engineer
Current
Oct 2023 - Present
AeroLeads people directory · profile
Dhruv Dave Email & Phone Number
TechOps Engineer
at
Technique Ltd.
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Who is Dhruv Dave? Overview
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Quick answer
Dhruv Dave is listed as TechOps Engineer at Technique Ltd., based in Etobicoke, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Dhruv Dave.
Dhruv Dave previously worked as Technical Support Analyst at Deskflix Inc. and End-point Support Technician at Humber College. Dhruv Dave holds Bachelor Of Technology - Btech, Software Engineering from Mcmaster University.
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Email format at Technique Ltd.
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Technique Ltd.
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Profile bio
About Dhruv Dave
IT Professional with good experience in Technical Support roles. - Good experience troubleshooting and maintaining various systems- Good experience working on Microsoft Azure/ Active Directory Services, Intune, Defender, admin center, and Cisco Meraki - Hands-on Experience with ticketing systems like FreshServices and Syncro MSP - Worked on several workstations like CentOS, VirtualBox and VMWare to build efficient Virtual Machines- Deep knowledge of programming Languages: HTML, CSS, JavaScript, Java, C/C++, SQL- Working knowledge of Microsoft platforms such as Microsoft Office 365, Exchange Online, Microsoft Defender, Azure Active Directory, Endpoint Manager (InTune), Defender etc. - Great problem-solving & multi-tasking skills, along with excellent interpersonal communication skills and a positive attitude toward work - Quick learner and open to working extra hours whenever the job demands
Current workplace
Dhruv Dave's current company
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3 roles
Dhruv Dave work experience
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Technical Support Analyst
• Manage different tenent accounts over Microsoft Azure and Active Directory. • Provide technical support for both Windows and MacOS devices. • Schedule sessions to help the user with issues related to hardware or software. • Provide cyber security by regularly monitoring threats from Microsoft 365 defender. • Mange corporate devices through Microsoft Intune. • Enroll Apple devices to ABM (Apple Business Manager) and assign MDM policies. • Deploy software through Intune to automatically install on the end user’s device in the background.• Use ITSM tools like FreshServices for the ticketing system as well as RMM from N-able to remotely connect to the end user’s device to provide the required support. • Used IT Glue and Asset Panda for inventory and record-keeping purposes of all the corporate- owned assets. • Prepare laptops with predefined software for new hires as well as provide orientation.
May 2022 - Oct 2023
End-Point Support Technician
- Focused on understanding the client's business and IT objective to develop and manage delivery of services, helping clients realize the actual value of their purchased products and services. - Work with cross functional teams to identify, plan, and implement a variety of technical focused solutions for clients. - Build strong relationship and maintain the deepest level of environmental technical knowledge for accounts.- Manage critical technical issues, ensuring prompt and complete resolution.- Create a strategic support relationship with a key stakeholders within client organizations, both within IT and their business groups, enabling quality delivery of services aligned with their business objectives.- Manage the ticketing system and suggest enhancements in processes and procedures. - Document and record logs while resolving the incident. - Provided procedural information to staff, faculty and students.- Escalated the issues to tier 3 for resolutions .- Assisted in deploying updated system images to academic workstations in college as well to devices provided to staff members.
Nov 2021 - May 2022
4 education records
Dhruv Dave education
Bachelor Of Technology - Btech, Software Engineering
Advanced Diploma, Computer Engineering
Completion Certificate, Academic Upgrading
Grade 12, Science
Mahatma Gandhi Higher Secondary School, Ahmedabad, Gujarat, India
FAQ
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What company does Dhruv Dave work for?
Dhruv Dave works for Technique Ltd..
What is Dhruv Dave's role at Technique Ltd.?
Dhruv Dave is listed as TechOps Engineer at Technique Ltd..
Where is Dhruv Dave based?
Dhruv Dave is based in Etobicoke, Ontario, Canada while working with Technique Ltd..
What companies has Dhruv Dave worked for?
Dhruv Dave has worked for Technique Ltd., Deskflix Inc., and Humber College.
How can I contact Dhruv Dave?
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What schools did Dhruv Dave attend?
Dhruv Dave holds Bachelor Of Technology - Btech, Software Engineering from Mcmaster University.
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