• Manage different tenent accounts over Microsoft Azure and Active Directory. • Provide technical support for both Windows and MacOS devices. • Schedule sessions to help the user with issues related to hardware or software. • Provide cyber security by regularly monitoring threats from Microsoft 365 defender. • Mange corporate devices through Microsoft Intune. • Enroll Apple devices to ABM (Apple Business Manager) and assign MDM policies. • Deploy software through Intune to automatically install on the end user’s device in the background.• Use ITSM tools like FreshServices for the ticketing system as well as RMM from N-able to remotely connect to the end user’s device to provide the required support. • Used IT Glue and Asset Panda for inventory and record-keeping purposes of all the corporate- owned assets. • Prepare laptops with predefined software for new hires as well as provide orientation.

- Focused on understanding the client's business and IT objective to develop and manage delivery of services, helping clients realize the actual value of their purchased products and services. - Work with cross functional teams to identify, plan, and implement a variety of technical focused solutions for clients. - Build strong relationship and maintain the deepest level of environmental technical knowledge for accounts.- Manage critical technical issues, ensuring prompt and complete resolution.- Create a strategic support relationship with a key stakeholders within client organizations, both within IT and their business groups, enabling quality delivery of services aligned with their business objectives.- Manage the ticketing system and suggest enhancements in processes and procedures. - Document and record logs while resolving the incident. - Provided procedural information to staff, faculty and students.- Escalated the issues to tier 3 for resolutions .- Assisted in deploying updated system images to academic workstations in college as well to devices provided to staff members.