Dhruv Bid, Cspo® Email & Phone Number

New York, United States

North Carolina, United States

Chapter: PMI North Carolina Chapter

Brooklyn, New York, United States

• Contributed to attaining product-market fit by harmonizing product attributes and advantages with customer demands, and hospitals culminating in an impressive 30% upswing in product adoption rates.
• Documented use cases translations into PRDs on Confluence to facilitate navigation through the product lifecycle.
• Spearheaded scrums for a customer-facing app, strategizing process improvements and defining product vision, increasing backlog delivery by 20%.

United States

• Conducted 20+ stakeholder interviews, conceptualized empathy maps, and user personas to understand pain points, and refined core product offerings to target 30+ B2B customers.
• Introduced a Chatbot feature after cohort analysis which increased stickiness by 15% and monthly users by 10K.
• Monitored e-commerce websites on KPIs like visit duration, churn rate, customer retention and derived actionable insights like feature usage and usability testing which improved Net Promoter Score (NPS) from 70 to 80.
• Pioneered the Voice of the Customer (VoC) program, resulting in 15% improvement of product adoption rates

Durham, North Carolina, United States

• Developed an 8-sprintroadmap for energy systems by gaining insightsinto product, technology, and market trends.
• Revamped the pricing model of SaaS product offerings by introducing a Day-ahead forecasting feature leading to 10% boost in customer savings.
• Facilitated 60+ user interviews, crafted empathy maps that helped reduce MVP development time by 3 months.
• Enhanced organizational transparency through streamlined workflow processes, and feedback loops on Kanban boards, leading to a significant reduction in the MAPE score from 20% to 15%.

• Collaborated with the leading suppliers for Hydrogen peroxide to streamline manufacturing processes of UV sterilizers.
• Identified bottlenecks in the procurement/logistics of Benzyl OH using Kraljic matrix resulting in 7% cost reduction.
• Strategized ERP plans to coordinate LTL/TL shipments, expanded the product out-reach in international markets andclocked a revenue of $15K.
• Validated purchase orders using Oracle and monitored the delivery lead time which led to an accuracy of 95%.

Mumbai, Maharashtra, India

• Restructured inventory of lead oxide, monitored optimal shipment routes, optimizing the cost cycle by 15%.
• Utilized Oracle’s TMS to revitalize RFPs on air freight for global purchase orders resulting in annualsavings of $50K.
• Analyzed SPC data to identify out of control conditions and calculated supplier capability using FMEA - 7% error.

Mumbai, Maharashtra, India

• Developed an ed-tech CRM system for potential customers which increased sales revenue by $20k.
• Implemented strategies for monetizing APIs - adoption rates, latency, and error rates, resulting in 20% growth in the customer base within the first year of implementation.
• Executed international product launches, considering regulatory compliance and multi-currency pricing, resulting in a 20% increase in successful international market reach.

Master'S Degree, Engineering/Industrial Management

Relevant Coursework: 1)Operations Management 2)Marketing 3)Management in High-Tech 4)Consulting Practicum

Bachelor'S Degree, Electrical, Electronics And Communications Engineering