Dhruvi Patel Email & Phone Number

Nashville, Tennessee, United States

Toronto, Ontario, Canada

Mississauga

• Coordinating annual wholesale preventive projects including resealing expired meters, IT spot checks, meter inspections on an annual basis to ensure that the Hydro One Networks Inc. (HONI) wholesale meter points are compliant with the Market Rules as part of Meter Service Provider agreement between HONI and Independent Electricity System Operator (IESO)• Coordinating with Zone Work Schedulers, Field Meter Technicians and Meter Data Agents to troubleshoot, analyze, monitor, and resolve daily meter communication issues for Hydro One’s Wholesale customers. • Preparing estimates based on ERA devices, historical estimations, calculated multiplying factor, etc. • Implementing the Emergency Instrument Transformer Restoration Plan (EITRP) to coordinate proper replacement of the failed equipment while maintaining compliance with Measurement Canada (MC) and the IESO• Preparing test cases and testing SAP in staging and production environments

Mississauga, On

• Performed daily verification routines on AMI devices and head-end systems and updating/editing, as required (e.g. data files, error logs and reports).• Prepared correspondence from information received through inquiries and trouble calls related to customer billing (e.g. meter reads, change meters, meter multiplier, etc.) to ensure data is grammatically correct and accurate. • Worked with internal and external customers regarding details on customer service issues and inquiries including the commissioning of AMI devices and commencement of meter data collection. Responding to incoming phone inquiries from internal customers. • Collected metering data from metering installations and synchronize meter clock times to specifications set forth in the Meter Data Management and Repository (MDM/R).

Mississauga, Ontario, Ca

• Resolved network issues through Head-End-System (HES) triggers (like notifications and tickets), software (like Google Earth, SQL, Hydro One Maps, SerViewCom database, Mentum Planet), and meter data• Created weekly reports to track departmental efficiency measured through Service Level Agreements (SLA) • Tracked the completion of Network and Meter Equipment notifications through SAP database• Issued work to Provincial Lines and Field Services staff to analyze the network through scouting, investigating and replacing equipment notifications • Regularly evaluated the effectiveness of designated portions of the AMI network facilities • Assisted in studies related to AMI Network Services hardware and software requirements, efficiency, and reliability. Recommended changes to improve system effectiveness • Updated and uploaded hardware as well as software Firmware versions of different AMI Network and Meter Equipment• Performed weekly evaluations of meter data from Head-End-System database to prevent duplicate and unnecessary work for all departments • Created WAN Plots through the Mentum Planet software to assist in improvement of network issues • Encrypted and decrypted keys for various AMI Equipment including meters, collectors, repeaters, and technician tablets to access certain devices through WAN and LAN

Toronto, Canada Area

• Supported the day-to-day delivery of all outreach programs, including DEEP, Jr DEEP and In-School Workshops.• Worked in conjunction with program Team Leaders and administrative staff to organize, prepare, pack and transport all materials and equipment required while ensuring accuracy and safety. • Carried out inventory, organizing and maintaining program materials and equipment on an on-going basis. • Purchased materials from various vendors on a regular basis, tracking spending and assisting in program costing.• Managed the inventory of materials and equipment on hand including tech, such as A/V, computing and other devices.

Toronto, Canada Area

• Created and teaching various innovative STEM (Science, Technology, Engineering & Mathematics) programs, workshops, and activities.• Ensured that the programs are delivered in engaging and accessible ways to students.• Developed and delivered in-school and community workshops and other special events geared towards students in grades 3-8.• Taught the Girls’ Jr. DEEP program, which seeks to engage female students to pursue STEM to promote academic and social growth. • Encouraged students (especially girls) in STEM literacy by conducting various scientific experiments.

Toronto, Canada Area

• Assisted with various types of dental appointments such as: root canal, post and core prep/cementation, crown/bridge prep/cementation, filling, wisdom teeth surgery, tooth extraction, laser treatment for gums, and other general/emergency dentistry• Cleaned, sterilized, and set up trays, tools, equipment, and rooms respectively for above noted dental needs of patients. • Processed X-rays and conducting Step Wedge for checking X-ray machines

Master Of Business Administration - Mba

Bachelor’S Degree

Minor

High School