Dhruv Sharma Email & Phone Number

Mohali District, Punjab, India

We are expertise in Customer Relationship Management and providing end to end solutions for our clients and their customers. We have highly skilled Professional team strength of employees to provide expertise services such as:● Soft & Hard Debt Collections ● Customer Services● Physical and Tele verifications ● Credit Analysis● Retentions● Tele Calling Services● Data Fulfilment and updating services● Staff Leasing● Sales and Marketing● Skip Tracing● Back End Solutions

Mohali District, India

KBIHM is a Global Technology Leader & one of the best outsourcing organizations with international presence and support. KBIHM offers a range of multiple Customer Services , Creative Business Solutions and Employment Opportunities in the different areas of business. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:● Develop and implement the overall collections strategy to reduce delinquency rates and maximize recovery.● Align collection processes with the company’s financial goals and risk management strategies.● Lead initiatives to improve operational efficiency and effectiveness across the collections team.● Oversee day-to-day operations of the collections department, ensuring timely and efficient recovery of overdue accounts.● Lead, coach, and mentor the collections team, ensuring they have the necessary skills and motivation to meet performance targets.● Implement performance management processes to regularly evaluate staff and promote a culture of accountability.● Provide ongoing training and development to ensure the team stays updated on collection techniques, tools, and regulatory changes● Regularly analyse collection data and KPIs, such as delinquency rates, recovery rates, and aging of debt, to assess performance.● Generate detailed reports for senior management on collection results, strategies, and improvements.● Use predictive analytics to forecast recovery rates and identify at-risk accounts early in the process.

Chandigarh Area, India

Founded in 2016, based in New Jersey and having presence across globe. We shoot for amazing, that’s where we can take you – if you’re ready.Our innovative ideas, expert skills and ability to deliver a perfect product always offer utmost satisfaction to our clientele. We have provided the best and cost-effective solutions to many startups, medium to large industries.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:* Market Research* Lead Generation* Relationship Building* Proposal Development* Sales and Revenue Growth* Negotiation and Deal Closure* Strategic Planning* Client Management* Collaboration with Internal Teams* Reporting and Analysis

Chandigarh Area, India

Chandigarh

Kindlebit Solutions Pvt. Ltd. is India based IT Services providing company with team strength of technical experts in various domains and technologies. We have a track record of designing and delivering end to end excellent ecommerce, membership, social networking, internet community and many more websites for different market verticals.We have team of designers, developers, QA Engineers, Mobile Application Developers and SEO professional with many years experience in their respective area.Our company has a huge clientele throughout the globe and we are providing our regular support and services with following expertise:Design & Graphics/AnimationPHP & Open sourceWeb/Internet MarketingMobile Application DevelopmentMicrosoft TechnologiesMy core responsibilities here in Kindlebit are :-> 🔸Responsible for the defining the marketing goals, lead generation, identification and winning business across US, UK, CANADA & Australia Geos. 🔸Look after the Companies Business strategies and Planning for new Business through Lead generations, Lead Conversions etc through LinkedIn or Other free or paid sources.🔸MIS design, development, implementation and support. Management of Business Intelligence/ Data Support & Management. Management dashboards and reporting .Support & Troubleshooting.🔸Development of new reports and dashboards in line with reporting requirements adhering to the Business processes and ensuring the completeness, accuracy and timeliness. Develops Management information systems processes, strategies, standards and implementation guidelines and Business Analysis

Gurgaon, India

• Preparing of MIS related to collection Dunning, Targets & Bad debts.• Risk Analysis of customer base and monitoring of Exposure.• Providing data related to pre/post Bar Exposure, sending SMS to the customers for approaching credit limit.• Barring / Suspension of the Customer exceeding their credit limit.Credit limit enhancement of old existing customers• Credit MIS, Daily reporting of FMS activities, Interdepartmental coordination.• Data warehousing & Reports generation - Reviewing of business rules, Periodic fine-tuning of System.

Noida Area, India

• Managed and monitored circle wise, product wise, customer and type category wise Activation and Recharge revenue trend for all circles across PAN India.• MIS design, development, implementation and support. Management of Business Intelligence/ Data Support & Management. Management dashboards and reporting .Support & Troubleshooting.• Development of new reports and dashboards in line with reporting requirements adhering to the Business processes and ensuring the completeness, accuracy and timeliness.• Develops Management information systems processes, strategies, standards and implementation guidelines and Business Analysis.• Provide historical, current, and predictive views of our current industry and business environment using online analytical processing, analytics, data mining, process mining, business performance management, benchmarking, and predictive analytics. • Data Warehouse & Master data management. Dashboards & presentations for Top Management. Monthly performance analysis for all the business units. • Created, established, collated and maintained various financial, business reports, and analytics for telemedia Business. Process compliance and Internal Audits of database and reports. Introduced standardized reporting formats to provide accurate information in a clear and concise manner.• Oversaw preparation of performance reports, trend analysis, forecasting reports, dashboards, charts and analysis of the entire telemedia business using database tools (MS-Access ) and billing systems (IBS) with concurrent interaction with teams in IT.

Chandigarh Area, India

• Monitoring the daily Agency wise collection performance. Reporting the daily Collection performance to mobility & Zones for HPHP Circle and Collection Analysis on the basis of the Customer AON, Category, Buckets, Bill Plan, and Bill Cycle. Monitoring the daily Collection Performance of Corporate & Individual Segments. Monitoring the daily Agency wise collection performance.• Managing and ensuring effective & timely execution of collection dunning activities.• Ensure process compliance & adherence & meeting process CTQs. Undertaken various initiatives for Automation of processes for better efficiency of the function.• Allocation for HPHP Circle. Aging Analysis on the basis of the customer AON, Category, Bill cycle & Bill Plan.• Routine Payer and Late payment calculations. Ensuring high customer satisfaction as reflected by the scores on the relevant parameters in the Customer Satisfaction Surveys. Debtors’ management through portfolio level tracking of ageing outstanding and initiating appropriate short term strategies, as well as process changes, to comply with bad debt & collection target.• Undertaken various initiatives for Automation of processes for better efficiency of the function

Jammu, Jammu & Kashmir, India

• In charge of the Complete Prepaid Cards Operations (IN & HLR) of Jammu.• Uploading and Pairing the AUC Data in RC (Remote Client).Co-ordination with RCC’s at Cell cities regarding timely entry and receipt of forms. Monitoring of CAF’s audit and signature verification and Control over TAT for prepaid activations and Documentation audit, their scanning and filing. Documentation Audit: to check the completeness of CAF, POI, PORs, Form 60/61 and verify the data in the application.• Daily/Weekly/Fortnightly/Monthly reconciliation with Sales.• Status and follow up on rejected cases and Tracking of signature mismatch cases and out calling to these customers and sending letters to them and Proper processing of Acknowledgement Receipts for activation.• Co-ordination with CPV agency and CPV Backend Executive to ensure timely reversion of CPV cases. Monitoring of CPV cases which are going out of TAT. Fast reversion to cell city/backend so that activation can be processed. Tracking of re-CPV cases and monitoring of Bill of CPV agency.• Maintaining good Company Client Relationship through disposition of queries the customers and coordination with 9 Cell city’s in the Jammu Region regarding all types of Customer care queries.• Dealing with customer complaints regarding activation and also involved in commercial activities, Customer Care Activities of Aircel J&K Circle office

Srinagar Area, India

• In charge of the Complete Prepaid Cards Operations (IN & HLR) of Jammu.• Co-Ordination with Sales RAD and Marketing Department on any new Launches to ensure its implementation effectively. Uploaded and Paired the AUC Data in RC (Remote Client).• Meeting the requirements for the promotional schemes / activities and Connection and Disconnection Activities, Activation’s of Prepaid Card’s, Handled all Cr. Dr. Adjustments, Barring and Unbarring Activities, Prepaid Sims Swapping, Postpaid to Prepaid Migration• Maintaining good Company Client Relationship through disposition of queries the customers.• Coordination with 9 Connects in the Jammu Region regarding all types of Customer care queries.• Dealing with customer complaints regarding activation and also involved in commercial activities, Customer Care Activities of Airtel J&K Circle office.

Chandigarh Area, India

A) Commercial Backend Operations (From Mar’2003-July’2003):-• Handled the store department at Reliance Infocomm Sector- 34 a (OTC) Chandigarh.• Handled the queries related to Tally 6.3.Also handled the entire database at the Reliance Infocomm Chandigarh Uploaded the NHQ’s in the SYS CENTRE.• To use the RECON, Clarify and Omni doc’s software for different type of database processing, uploading and for other database queries.• To generate the daily MIS report and to sort out the queries related to the database and also handle the technical problems related to the LAN and other computer related problems.B) Billing & Collection Executive (From Aug’2003-Jan’2004):-• Handled Collection, billing, payment upload & other operations of Chandigarh Circle office including peripheral towns Ropar, Sirhind, Kalka, Kharar, Solan and Shimla.Handled the banking operations, reconciliation and monitoring the cheque bouncing and re-deposits.• Coordinating the billing operations of Circle Office Chandigarh, which Includes areas of Chandigarh (3 Web worlds, 1 WOTC, 7 CCP’s, 6 CIOU’s and 25 FCE and more than 15 collection agencies).• Dealing with customer complaints regarding billing and also involved in commercial activities, Customer Care Activities of Reliance Circle office.C) Circle Prepaid Coordinator (From Feb’2004-Dec’2004):-• Maintained the MIS of daily Prepaid Sales for Punjab, Haryana & Himachal Pradesh• Maintained the report of all internal/external schemes Launch by Circle.• Maintained and reporting the performance of Executive, Distributor & Retailer• Coordination with Executive, Distributor & Retailers• Maintained and reporting daily primary, secondary & Activations.• Maintained the daily E-recharge report.

Master Of Business Administration - Mba, System & Management

Bca, Computer Application

Intermediate, Pcm