Reporting directly to the Business Owners, I am responsible for the daily operation of the business along with the future development & progression of the business. I have a strong focus on analysis & finding creative business solutions to drive profitability, However, this all begins with attention to what does drive our business....People. I strive to build a culture that is inspirational, encourages personal passions & interests, collaborative & educational.

Lead, manage & develop a team of up to 800 couriers & 9 supervisors. Creating analytical reports for daily performance & efficiency.Liaising with insurance company for all liability claims.Set goals for my the & develop their skill set to achieve the goals that were set.Review & set hiring targets for the recruitment department.Liaise with suppliers & developing SOPs.Develop & implement SOPs for the operations.Coordinate & lead periodic team meetings.Oversee the planning & forecasting. Consulting with multiple departments for the continuous improvement of the operations, best practices & overall performance & efficiency of the business.

Hiring of StaffMonitoring Staff PerformanceTraining Staff in Bar Duties, Coffee Making, Customer ServiceManaging the Bar RosterMonitoring and ordering of stockQuality ControlHandling Customer Complaints and RequestsHolding Staff Briefings Creating cocktails for a Menue

I was one of the few of the opening team members for the Venue. A month before we started i was solely responsible for building the beverage menu; coffee, cocktails, beer, wine, spirits & softdrinks.This includes opening accounts with suppliers & negotiating deals with all beverage suppliers. Ensuring all WHS codes were up to date.Inputting all products with pricing into the back office B-Poz.Building a bar plan & set up plan for sequence of service. Setting up the Bar, the Floor, Back of house & Keg room.Painting tables etc.Once opened I was responsible for the opening & closing of the venue including:Safe count, Till count, Daily reports, Revenue reports, Daily run sheet, Management handovers & Spot checks.The daily operations & running of the entire venue.Training, mentoring & development of all team members.Dealing with functions, reservations, VIP's for the brewery, owners & stakeholders.Ensuring standards were being followed in the Bar, Floor & Kitchen.

Lead & develop a team of up to 10Negotiate contracts with suppliers & vendorsCreate cocktail menus & program Order bar supplies & inventory items Manage a 7 day rotating roster Build analytical reports

Responsible for the 'Little Collins Street Kitchen' bar & the 'Terrace Bar', including all ordering of stock, Creating cocktails for Hotel Promotions & the Cocktail List. Stocktake. Quality Control & training along with all general duties of a Bartender & food & Beverage Attendant.

Cocktail making Creating cocktailsGeneral Bar dutiesTable serviceCustomer serviceReceiving & distribution of stock ordersOpen & closing of the bar & restaurant

Training of new staff & trainees, getting necessary staff up to the standards of our award winning Sports Club.Gaming - payouts, daily duties of a gaming attendant - cash box duties, handling the cash flow of the club.- Hosting Game Shows Bars - including the organisation of the cocktail list & making cocktails. - Day to day bar/cleaning duties including opening and closing of the bars Reception, coffee shop and Bistro duties.