Diaa Ramadan Email & Phone Number

Egypt

Egypt

Nestlé Professional Beverages

Sales Supervisor @ Nestlé (Dry Goods-Nestlé Professional).• Managing Nestlé’s distributor (Av. Sales-out 1 Million/Month).• Prepare the forecast for the distributor.• Create teams of sales representatives and split the tasks between them.• Check the warehouse-Weekly.• Check the invoices-Monthly.• Check sales in/out.• Recording orders and sending details to the sales office.• Open new markets.• Study/Analyze the market in order to give promotions-Monthly.• Keeping in contact with existing customers in person and by phone.• Making appointments with and meeting new customers.• Agreeing sales, prices, contracts and payments.• Build a solid client database.• Receive the complaints from the customers and find solutions.• Share in marketing plan.• Make statistics and presentations.• Meeting sales targets.• Promoting new products and any special deals.• Advising customers about delivery schedules and after-sales service.• Giving feedback on sales trends.

Egypt

• Managing company trade assets movement, maintenance, warehouse management and Tracking on daily basis to match system data.• Plan for new Trade Assets Capex with different business units & communicate to purchasing dept. and Trade Assets Custodian.• Maintain and Improve Trade Assets efficiency.• Establishing and achieving Updated trade assets contracts with all related customers for future reference.• Manage and monitor all day to day operations in the main workshop, different sites and legal cases tracking.• Manage the availability of spare parts in the sites technical stores through the purchasing department.• Manage Coffee Machines scraping process frequently according to Nestle Guidelines and standards.• Customer Service complaints, Material Handling Reports and follow up on pending and opening complaints • SAP Operations.

Egypt

• Processing a high volume of product orders.• Processing invoices for all sales transactions• Checking prices and contracts are up to date.• Reporting monthly sales results to the sales team.• Supporting the sales force with general operations to help reach the team’s objectives.• Taking phone calls from customers.• Communicating internally important feedback from customers.• Processing staff timesheets.• Dealing with and responding to high volumes of emails.• Running daily, weekly, monthly and yearly reports using SAP system ,MS Office • Ensure monthly target achievement category/region and work on action plan with RSM's to close any foreseen gaps.• Monitor distributor’s stock levels on regular basis through weekly stocks coverage report in reference to company stocks level policy.• Ensure proper allocation for limited supply products among different regions.• Follow up on the distributor’s payment on daily basis avoiding any over dues. • Monitor TTS Budget (Total Trade spend).

Quality Assurance Department.

• Responsible for the Quality monitoring within call center –DSL department.• Performing the evaluation process consists of call recording & Quality sheet evaluation • Sending daily reports regarding call center quality performance.• Highlight any deviations from process.• Assist in enhancing the overall Quality operation.

Call Center

LINKdotNET1. Customer Service Representative:• Handling Incoming ADSL calls on hotline.• Provide customers with product and service information.• Identify, research, and resolve customer issues.• Research billing issues or misapplied payments.• Complete call logs and reports.• Communicate effectively via email and over the phone with clients / internally.• Recognize, document and alert the supervisor of trends in customer calls.• Maintain the quality and Phone etiquette for the calls with the customers.• Delivering the company image to the customers by meeting their expectation.2. Senior Second Line Support Customer Service Representative.• Handling Incoming ADSL calls on hotline transferred from first line support ,provide a solution to the customers regarding of the technical problems in their ADSL service• Discuss and explain the billing cycle and invoices amounts for the customers• Performing outgoing calls to VIP customers and normal customers for troubleshooting technical & financial problems and retention cases.• Coaching and assisting the newly hired representatives during the observation period.• Acting as a Team Leader (Handle escalated customers’ calls and performing operation issues tasks as global problems detection / announcing and communicating with other concerned teams).