Executive stakeholder engagement and expectation management during the dashboard development process. Agile sprint planning and grooming aligning with the business roadmap. Strategic planning, workflow configuration, and requirement gathering for user story development.- Evaluating business processes for areas of improvements- Developing business solutions that support team management and improve customer experience- Meeting with project sponsors, key stakeholders for request triage, requirement gathering and change management development- Managing dashboard development and concept alignment with Agile methodologies- Developing PowerBI dashboard test plans- Managing PowerBI App for PEO business users- Managing PowerBI workspace for the PEO reporting teams

Understand internal clients’ existing business processes, key drivers, risk factors, indicators, and measures of success. Agile sprint planning guided by the short- and long-term direction of the business and technologies. Strong leadership, relationship management, interpersonal, negotiation, and communication skills for requirement gathering.-Analyze and document user stories to include functional and non-functional requirements-Document user requirements, processes, procedures to automate existing processes-Research business units workflows, capabilities, risk and assumptions -Negotiate with reporting teams to ensure data quality and alignment for dashboard development. -Develop test procedures, quality standards, and change management processes -Analyze and document dashboard performance, adoption metrics and accessibility-Source and analyze data to clean transform for insightful dashboard development.

- Utilizing Salesforce, manage over 350 clients' compliance reports- Communicate Paychex and IRS policies to facilitate client success and retention- Improve annual processing by restoring and maintaining client/stakeholder relationships

- Resolution expert among a team of 13 on matters related to process enhancement- Answer and troubleshoot inbound customer phone calls with high efficiency- Accurate call documentation of calls utilizing dashboarding via Agencyblock

- Successfully increased production by 200% using self-developed SOPs and data forecasting - Promoting effective production ameliorating data tracking via Excel- Competently communicate product deployment to stakeholders detailing production deadlines - Maintaining budget, scope, direction for each product in development, deployment and release phase- Prioritizing longitudinal projects with supervising task in start-up environmentSuccessfully increased production at GrowHealthy by 200% using self-developed SOPs & Data Forecasting - Extracted data to ameliorate laboratory equipment purchasing, promoting safe production and GLP standards

- Completed distillations, extractions, filtration, and necessary refinements of cannabis flower- Maintained detailed log of batch processes flower and oil characteristics- Organized efficiencies in workflow processes as the lab grew to more team members- Oversaw details in production to ensure continuous workflow

- Sold education books and digital resources via door-to-door sales - Relocated to Clarksville/Jeffersonville, Indiana to communicate with 2000+ families about educational resources- Maintain detailed records for efficient order and delivery

- Shift lead for food preparation- Communicate onboard training requirements and protocols for all new hires - Ensure each shift complied with food and safety standards

- Food preparation and safe storage, in compliance with food and safety regulations- Received 4 " panera Hugs" for most positive customer reviews- Continuously maintained clean work environment