Responsible for interfacing with patients, pharmacies, providers, and other customers via inbound and/or outbound telephone calls incontact center.• Responsible for entering patient info and patient notes into computer system.• Responsible for call queue and system tasks assigned• Responsible for customer service coordination as defined by policy and regulation• Duties include contacting patients and gathering essential information for the ongoing care of those patients• Gather, organize, document, and report patient data for review and action to include: demographic information, changes in existingpatient data, drug and supply inventory on hand, compliance to therapy, patient overall well-being, Physician appointments, nursing visitsand hospitalizations as applicable• Conduct activities associated with intake including data entry of faxed applications and other relevant documents• Responsible for accurately and completely entering notes to summarize phone calls and interactions• Maintains patient records accurately and in an organized manner• Meet metrics on quality, pace of work, and therapy, patient overall well-being, Physician appointments, nursing visits andhospitalizations as applicable• Conduct activities associated with intake including data entry of faxed applications and other relevant documents • Responsible foraccurately and completely entering notes to summarize phone calls and interactions• Maintains patient records accurately and in an organized manner• Meet metrics on quality, pace of work, and schedule adherence.• Follow all applicable government regulations including HIPAA• Enters patient data into the pharmacy system as custom assessments or progress notes as defined by policy and communicateinformation to appropriate staff• Occasionally, makes outbound calls to payors and physicians' offices about Prior Authorizations• Exhibit sense of urgency • Show initiative and take an enthusiastic proactive approach to work

• Business Development: Proven ability to identify new business opportunities, develop strategic plans, and execute effective marketing campaigns to expand customer base and increase revenue.• Financial Management: Proficient in managing financial operations, including budgeting, forecasting, and cash flow management. Skilled in analyzing financial statements, identifying areas for improvement, and implementing cost-saving measures.• Sales and Marketing: Extensive experience in creating and implementing sales and marketing strategies to drive customer acquisition and retention. Strong skills in market research, brand positioning, and customer relationship management.• Operations Management: Adept at overseeing day-to-day business operations, optimizing processes, and ensuring efficient workflow. Experience in inventory management, supply chain coordination, and vendor negotiations.• Leadership and Team Building: Strong leadership skills in managing teams, motivating employees, and fostering a collaborative work environment. Effective in delegating tasks, providing guidance, and driving high performance.• Customer Service: Commitment to delivering exceptional customer service experiences. Skilled in building strong customer relationships, resolving issues, and maintaining customer loyalty.

• Responded to customer inquiries via phone, email, and chat, addressing their questions, concerns, and requests promptly and professionally.• Assisted customers in placing orders, processing returns, and resolving billing discrepancies, resulting in a 95% customer satisfaction rate.• Effectively resolved customer complaints by listening attentively, empathizing with their concerns, and providing appropriate solutions.• Collaborated with cross-functional teams to ensure timely and accurate resolution of complex customer issues.• Utilized CRM software to document customer interactions, update account information, and track customer inquiries.• Conducted follow-up calls and emails to ensure customer satisfaction and gather feedback.• Actively participated in team meetings and training sessions to enhance product knowledge and customer service skills.• Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents. • Provide support to new account creation and existing account management; maintain transactions and revenue within key operating system and CRM tools. • Maintain daily successful team dynamics and meeting the goals that were required. • Review, process, and support completion of daily cases while meeting and exceeding production goals. •. Maintain accurate accounts following state guidelines and standard operating procedures.

• Assisted customers with printing orders, scheduled appointments and answered phones. • Managed the creative workflow and print production from conception to shipment/delivery for all projects. • Resolved conflicts and provided effective solutions to maintain customer satisfaction. • Processed cash and credit card transactions accurately and efficiently, while maintaining a high level of integrity and professionalism.• Planned and directed scheduling, processing and traffic of print projects following client specifications, budget, and established deadlines. • Provided administrative support to the team, including data entry, file management, and scheduling appointments.• Managed incoming and outgoing correspondence, ensuring timely and accurate distribution.• Prepared and edited documents, reports, and presentations using Microsoft Office Suite.• Assisted in organizing and coordinating meetings and events.• Handled phone calls and inquiries, providing exceptional customer service.• Responded to customer inquiries via phone, email, and chat, addressing their questions, concerns, and requests promptly and professionally.

• Responded to telephone inquiries and provided service to Medicaid and Medicare members. • Communicated with members on eligibility, benefit plans and claims research. • Used data entry to record details of customer interactions including personal information, inquiries, complaints, and comments. • Reviewed insurance claims and policies to determine coverage for members. • Effectively resolved customer complaints by listening attentively, empathizing with their concerns, and providing appropriate solutions.• Collaborated with cross-functional teams to ensure timely and accurate resolution of complex customer issues.

- Welcomed guests with a warm and friendly demeanor, ensuring a positive first impression.- Managed reservations, efficiently organized seating plans, and coordinated with servers to optimize table turnover and accommodate guest preferences.- Provided accurate wait time estimates and effectively communicated with guests regarding table availability.- Anticipated and responded to guest needs, including special occasions, dietary requirements, and seating preferences, to create personalized experiences.- Addressed guest inquiries, concerns, and complaints promptly and professionally, working collaboratively with the team to ensure guest satisfaction.- Collaborated with servers and management to maintain efficient communication and ensure smooth dining service.- Assisted in training new host/hostess staff members, ensuring a consistent level of service excellence.

- Welcomed guests with a warm and friendly demeanor, ensuring a positive first impression.- Managed reservations, efficiently organized seating plans, and coordinated with servers to optimize table turnover and accommodate guest preferences.- Provided accurate wait time estimates and effectively communicated with guests regarding table availability.- Anticipated and responded to guest needs, including special occasions, dietary requirements, and seating preferences, to create personalized experiences.- Collaborated with servers and management to maintain efficient communication and ensure smooth dining service.- Assisted in training new host/hostess staff members, ensuring a consistent level of service excellence.Greeted guests warmly, escorted them to their tables, and ensured their comfort throughout their dining experience.- Provided menu recommendations, described daily specials, and answered guest inquiries regarding ingredients, preparation methods, and allergen information.- Took food and beverage orders accurately and promptly, utilizing order management systems and adhering to any special requests or dietary restrictions.- Collaborated with kitchen staff to ensure timely and accurate order delivery, maintaining open communication and addressing any concerns or modifications from guests.- Assisted in maintaining cleanliness and organization of dining areas, including setting and resetting tables, restocking supplies, and ensuring a visually appealing environment.- Processed guest payments accurately and efficiently, handling cash transactions and utilizing POS systems to generate guest checks.- Resolved guest concerns and complaints with professionalism and empathy, taking appropriate action to ensure guest satisfaction.- Supported teammates and collaborated with colleagues to provide a seamless dining experience, assisting with tasks such as bussing tables and refilling drinks during peak periods.