Diamond Smith

Diamond Smith Email and Phone Number

Remote Client Support Specialist | Data Analytics Student @ Alorica
irvine, california, united states
Diamond Smith's Location
Greater Houston, United States
About Diamond Smith

Dedicated and adaptable professional with 5 years of experience in digital solutions, record management, and advanced routing within the healthcare sector. Currently transitioning into the technology field, focusing on cybersecurity and information security, while pursuing a B.S. in Cybersecurity and Information Assurance from Western Governors University. I bring a strong passion for data analytics and a commitment to leveraging technology to drive efficiency and security.My healthcare background has provided me with a deep understanding of HIPAA compliance, patient confidentiality, and the ability to navigate complex digital environments. I am skilled in specialized software, statistical analysis, and troubleshooting, and I am continuously expanding my knowledge in cybersecurity through certifications such as CompTIA A+, Network+, and relevant courses within my degree plan. My unique combination of healthcare experience and technology skills positions me to contribute to innovative solutions in cybersecurity, data analytics, and information security.Driven by a curiosity for how data can enhance decision-making and improve outcomes, I am eager to apply my skills in environments where technology, security, and even healthcare intersect. I am committed to continuous learning and professional development, with the goal of contributing to projects that safeguard information and optimize digital platforms.

Diamond Smith's Current Company Details
Alorica

Alorica

View
Remote Client Support Specialist | Data Analytics Student
irvine, california, united states
Website:
alorica.com
Employees:
25076
Diamond Smith Work Experience Details
  • Alorica
    Client Support Specialist
    Alorica Aug 2024 - Present
    - Utilize technology tools and resources to evaluate call types and track member interactions, including using data analytics tools to identify trends and areas for improvement.o Managed over 50 complex inbound calls daily, utilizing advanced CRM software and Voice over Internet Protocol (VoIP) technology to enhance communication and streamline call handling.o Actively pursued opportunities to enhance professional skills and stay current with industry best practices, aligning with company goals and objectives.- Provided high-quality patient support across multiple communication platforms including phone, email, and chat, utilizing advanced healthcare technologies to efficiently address and resolve patient inquiries remotely.- Delivered tailored patient support by providing timely and precise information on prescriptions, medication management, and health insurance inquiries. Utilized secure communication channels to ensure compliance with HIPAA regulations and company policies throughout all interactions.
  • Extern
    Security Data Analytics Extern (Webacy)
    Extern Aug 2024 - Sep 2024
    - Conducted detailed analysis and labeling of smart contract vulnerabilities, enhancing skills in data categorization and risk assessment.- Validated data labels from peers to ensure accuracy and reliability of data sets.- Performed frequency and correlation analysis of risk tags to identify prevalent vulnerabilities and associations using statistical tools.- Utilized unsupervised machine learning techniques for cluster analysis, uncovering patterns and commonalities in smart contracts to profile risks effectively.- Demonstrated proficiency in Excel and Tableau, employing these tools for complex data analysis, manipulation, and visualization of smart contract vulnerabilities and risk profiles.
  • Gracious Hearts Health
    Patient Care Assistant
    Gracious Hearts Health Jul 2022 - Jul 2024
    - Oversee digital client record management to maintain accuracy and provide timely updates to supervisors.- Implement digital solutions for healthcare insurance documentation to improve accuracy.- Utilize mobile applications and digital calendars to streamline scheduling and task management
  • Discovery Village Clear Lake
    Resident Services Coordinator
    Discovery Village Clear Lake Sep 2021 - Jun 2022
    - Managed a complex multi-line phone system, ensuring efficient handling and transfer of incoming calls using advanced digital routing features.- Conducted precise data entry for residents' financial transactions, maintaining accurate records in digital accounting systems.- Provided informative tours to prospective clients, showcasing facility features and services with digital presentation tools.
  • New Heights Pediatric Therapies
    Registered Behavioral Therapist
    New Heights Pediatric Therapies Mar 2021 - Aug 2021
    - Accurately documented behavioral data for analysis through digital platforms during observation sessions.- Assisted a certified behavioral analyst in developing skill acquisition plans, utilizing specialized software for client progress tracking.- Effectively conveyed intervention outcomes to family members and caregivers via secure communication channels and telehealth technologies.
  • Post Acute Medical Rehabilitation Hospital
    Communications Clerk/Receptionist
    Post Acute Medical Rehabilitation Hospital Dec 2019 - Jan 2021
    - Assisted patients and families with digital check-in processes, ensuring a smooth and welcoming entry experience.- Maintained the confidentiality of patient health records by adhering to HIPAA-compliant protocols.- Managed multi-line VoIP phone system, effectively using digital tools for call routing and enhancing communication efficiency.

Diamond Smith Education Details

Frequently Asked Questions about Diamond Smith

What company does Diamond Smith work for?

Diamond Smith works for Alorica

What is Diamond Smith's role at the current company?

Diamond Smith's current role is Remote Client Support Specialist | Data Analytics Student.

What schools did Diamond Smith attend?

Diamond Smith attended Western Governors University, San Jacinto College.

Who are Diamond Smith's colleagues?

Diamond Smith's colleagues are Teodora Lilova, Laquenta Drayton, Jamjam De Castro-Mergildo, Rizza Ruiz, Traci Herrera, Francisco Garcia, Ruben Mahonri Arroyo Espinosa.

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