Diana Deng Email and Phone Number
With over 20 years of experience in the ICT industry, I am a seasoned Vice President at JPMorgan Chase & Co., where I lead risk & control management in IT operation team with Finace MBA degree at Fanhai International School of Finance, Fudan University, where I am expanding my knowledge and skills in finance and management.I have a proven track record of delivering results and value in challenging and fast-paced environments, leveraging my strong analytical, problem-solving, and planning skills, as well as my combined business, operation, and technical expertise. I have successfully implemented and optimized multiple management and business operation systems, such as CloudSMS, YouCLink, SMS A2P trading, CRM, BSS, and OA, saving costs, increasing revenue, and improving customer retention. I am passionate about fostering a culture of collaboration, innovation, and excellence among my colleagues and partners, and empowering them to achieve their goals and potentials.
摩根大通集团
View- Website:
- jpmorganchase.com
- Employees:
- 286575
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Vice President - Technology Management Office摩根大通集团 Dec 2023 - Present
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Vice President - Risk & Control | GtiJpmorgan Chase & Co. Nov 2021 - Nov 2023Shanghai, China
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Vice President - Business OperationCitic Telecom International Holdings Ltd Feb 2018 - Mar 2020Hong Kong Sar• Continuously assessing and managing business process metrics to drive operation agility and resolve process gaps/inhibitors for business process effectiveness.• Providing support to sales team includes contract review, business evaluation & analysis, planning, and delivery in efficient operation, by establish the systematic process, to enhance customer experience and retention, simplify communications, and improve cost structure.• Managing the new business requirements, shaping the design, and delivery of new business process, by Collaborating, orchestrating and championing the deployment of cross functional activities into commercial internet operation model. -
Vice President - Routing & MisCitic Telecom International Holdings Ltd Oct 2014 - Feb 2018Hong Kong Sar• Determined and boosting efficiency and streamlining procedures for routing & trading operation. Effectively balance targets with resources and optimize long-term success.• Roll out CloudSMS(http://cloudsms.citictel.com/), YouCLink(https://youclink.citictel.com/), SMS A2P trading, CRM, BSS, OA(Office Automation) etc.• Define BSS system roadmap. Transfer from legacy operation system to multiple business operation system with in house design & vendor development, successfully support voice business to phase out the Telarix system with cost saving over 3M per year.• Transfer from legacy operation system to multiple business operation system - BSS system with in house design & vendor development, successfully support voice business to phase out the Telarix system with cost saving over 3M per year
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Director - Routing & MisCitic Telecom International Holdings Ltd Nov 2009 - Oct 2014Hong Kong Sar• Establish new department, centralised global routing operation management. Coordinating the solution of complex issues problems across departments, and support to completing the BU target.• To enhance operational efficiencies through the digitisation of processes, successfully roll out Telarix system to support the voice wholesale business operation.• To improve and optimise routing algorithm. Established VRC (Vendor route classification) standard to lowering the weighted average cost by assessing quality & cost, in result to maximize business profit.• Establish core business model, which is still used in yearly budget planning, daily business analysis and monitoring.
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Senior ManagerCitic Telecom International Holdings Ltd Jan 2008 - Nov 2009Hong Kong Sar• Provide business data analysis & monitoring to Sales teams. Successfully roll out BI system.• Set up routine operation process, monitoring commitments, pricing, costing and quality.• Oversee China business sales management, developing and executing sales strategies and business plans to ensure growth. Exceeded sales targets more than 15%.
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Business ManagerCitic Telecom International Holdings Ltd Jan 2007 - Dec 2007Hong Kong Sar• Establish routine operation process for business data reports on key performance indicators.• In-depth business analysis to ensure appropriate margins & quality parameters are maintained.
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Senior Business AnalystCitic Telecom International Holdings Ltd Jan 2005 - Dec 2006Hong Kong Sar• Providing analysis reports and planning to sales teams. Establish basic analysis structure.• Present operational strategy recommendations to the CEO based on business data analysis.
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System AnalystCitic Telecom International Holdings Ltd Mar 2003 - Dec 2004Hong Kong Sar• Business requirements collecting and analysis. Set up systematic key algorithm for cost control.• System design, development, testing & implementation. Successfully roll out Telesys system.
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System AnalystDoublebridge Technologies, Inc. May 2001 - Feb 2003• Unit test, bug fixing for “Clintrace” (The biggest clinical software vendor) v2.8(C/S Architecture). • UI design and implementation for V3.0 (Web based on J2EE).
Diana Deng Education Details
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Finance Mba -
Beijing Information Science & Technology UniversityComputer Science And Engeering
Frequently Asked Questions about Diana Deng
What company does Diana Deng work for?
Diana Deng works for 摩根大通集团
What is Diana Deng's role at the current company?
Diana Deng's current role is Vice President @ JPMorgan Chase & Co. | Technology Management Office.
What schools did Diana Deng attend?
Diana Deng attended 复旦大学国际金融学院, Beijing Information Science & Technology University.
Who are Diana Deng's colleagues?
Diana Deng's colleagues are Vinay Pirisingula, Dave Rodgers, Devang Shah, Julia Gilbert, Ronald Cummings, Abhijeet Salunkhe, Nandini M.
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Diana Deng
Putuo District1hotmail.com -
DIANA DENG
Beijing, China -
Diana Deng
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