Diana Edelman Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Managed a portfolio of 30+ small to medium projects, overseeing project lifecycles, project charters and work plans, proposals and contract writing, risk assessment, and budget management. • Implemented Agile methodologies and Objectives and Key Results (OKRs) to effectively monitor portfolio health and progress, ensuring alignment with strategic goals and project requirements.• Assistant project manager for large-scale events and conferences, managing logistical coordination, vendor relationships, schedules, risk mitigation, stakeholder communication, and ensuring successful execution of timelines and budgetary constraints.

Toronto, Ontario, Canada

• Played a key role in the integration of Microsoft Dynamics Business Central ERP software, including designing user-friendly training materials, conducting demos, and serving as primary troubleshooting expert. • Generated detailed reports and conducted analysis on project metrics, facilitating data-driven decision-making and providing insights to optimize project performance and resource allocation.• Coordinated incoming helpdesk requests for 30-40 projects, overseeing tasks such as data management, contract coordination, resource allocation, and supporting work plans. Prioritized urgent tickets, ensured timely responses, and tracked progress using automated systems.• Developed and implemented internal processes, enhancing efficiency and coordination across project teams, while ensuring adherence to quality standards and timelines.

Toronto, Ontario, Canada

• Designed and executed a company-wide intranet system using Microsoft SharePoint, resulting in a 70% increase in operational efficiency and establishing it as the primary knowledge hub for internal resources within the company.• Managed a year-long office renovation project totaling $200k, overseeing all phases from initial planning through final execution. Coordinated closely with designers, engineers, architects, and contractors to ensure strict adherence to budgetary and timeline constraints.• Managed office operations, including facility maintenance, vendor relations, supplies procurement, and ensuring a productive and comfortable work environment for staff.• Coordinated IT operations and support, ensuring seamless integration of technology solutions to enhance operational efficiency and user satisfaction.

Toronto, Ontario, Canada

• Managed office operations, including vendor relationships, contracts, and facilities coordination to ensure smooth daily operations.• Provided high-level administrative support to senior executives, handling calendar management, confidential correspondence, and meeting logistics.• Oversaw financial administration tasks such as invoice processing, expense tracking, and accounts payable reconciliation, ensuring accuracy and compliance.• Coordinated internal communications and organized company events, enhancing team cohesion and ensuring smooth information flow across departments.

Toronto, Canada Area

• Managed patient scheduling and coordinated appointments, ensuring efficient calendar management and adherence to clinic procedures.• Provided exceptional customer service by greeting and assisting patients, answering inquiries, and handling phone calls with professionalism and empathy.• Maintained accurate electronic health records (EHR), processed patient intake forms, and supported healthcare providers with administrative tasks, ensuring confidentiality and compliance with healthcare regulations.• Assisted in the development and implementation of office procedures and protocols, improving overall clinic workflow and enhancing patient experience.

Toronto, Ontario, Canada

- Designed and delivered engaging and interactive online English lessons tailored to adult learners' needs, focusing on improving their speaking, listening, reading, and writing skills.- Utilized various digital tools and resources to create a dynamic virtual learning environment, facilitating effective communication and comprehension for students from diverse backgrounds.

Songpa-Gu, Seoul, Korea

- Instructed English as a second language to Junior Kindergarten to Grade 6 students. - Implemented interactive and multimedia resources to make lessons engaging and improve student participation, leading to a 20% increase in language proficiency scores.- Enhanced student learning experiences through innovative teaching methods and ongoing support initiatives, promoting both academic achievement and cultural awareness. - Developed personalized lesson plans and assessments to accommodate diverse learning needs.

Toronto, Ontario, Canada

122 Bond Street.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Bachelor Of Fine Arts - Bfa, Photographic Arts

Certification, Certified Associate In Project Management

Candidate - In Progress