With over a decade in operational management experience and leadership of high performance multi-disciplinary teams within Elections Canada I have also been able to gain approximately 2 years of operational experience leading a team within the Immigration, Refugees and Citizenship Canada processing centre. I am proficient in Microsoft Office (Word, Excel, PowerPoint). I also pride myself in being a reliable and professional communicator with superior service for high-value clients and internal stakeholders. -Languages: English (Native) / Spanish (Native)-Substantive: PM-02, Service Canada Benefits Officer-Term: PM-03, Team Leader-Qualified Pools: ~PM-05, Operations Manager (2022-IMC-IA-40014); ~PM-03, Team Leader (2022-IMC-IA-39660)-Security Clearance: Secret Clearance-SLE: English Essential