Diana Laszloova Email & Phone Number

My responsibilities include driving human resources initiatives, optimizing and streamlining processes, creating actionable reports, and contributing to the overall marketing strategy. In close collaboration with the Managing Director, I am involved in strategic decision-making and the day-to-day management of our company. This unique role allows me to combine my expertise in process improvement with my passion for leadership, shaping our business operations for growth and success.

Supervising a team of 15 customer care coworkers responsible for managing and executing orders, packaging, and delivering spare parts primarily to the European market, with some cases to the USA and Asia.Monitoring and resolving customer inquiries, implementing strategies to improve the customer experience and satisfaction.Successfully improved KPIs including NPS and on-time delivery for new and existing installations.Achieved a 20-point increase in NPS within one year. OTD has… Show more Supervising a team of 15 customer care coworkers responsible for managing and executing orders, packaging, and delivering spare parts primarily to the European market, with some cases to the USA and Asia.Monitoring and resolving customer inquiries, implementing strategies to improve the customer experience and satisfaction.Successfully improved KPIs including NPS and on-time delivery for new and existing installations.Achieved a 20-point increase in NPS within one year. OTD has significantly improved and exceed the target.Leading a cross-functional team responsible for internal and external communications. Show less

Dunajská Streda, Trnava Region, Slovak Republic

Provided proactive support to the CEO regarding strategic activities. Involvement in strategic decisions, rough planning, budget preparation, and organization development. Prepared reports, analyses, and presentations on strategic topics. Worked on own projects, held presentations on respective topics such as process optimization and business development. Organized workshops, facilitated focus group interviews, and initiated an Employer Branding project.Led internal and external… Show more Provided proactive support to the CEO regarding strategic activities. Involvement in strategic decisions, rough planning, budget preparation, and organization development. Prepared reports, analyses, and presentations on strategic topics. Worked on own projects, held presentations on respective topics such as process optimization and business development. Organized workshops, facilitated focus group interviews, and initiated an Employer Branding project.Led internal and external communication activities in the region, including managing communication plans and executing marketing initiatives. Show less

Dunajská Streda

Monitored and controlled production processes to ensure high-quality products were produced on time and with the best possible efficiency.Identified bottlenecks in production, managed capacity planning, and missing parts, and worked on optimizations to improve overall production efficiency.Implemented a capacity planning toolManaged and planned department activities and reported on production-related KPIs, including on-time delivery (OTD), produced units, efficiency, productivity… Show more Monitored and controlled production processes to ensure high-quality products were produced on time and with the best possible efficiency.Identified bottlenecks in production, managed capacity planning, and missing parts, and worked on optimizations to improve overall production efficiency.Implemented a capacity planning toolManaged and planned department activities and reported on production-related KPIs, including on-time delivery (OTD), produced units, efficiency, productivity, and actual time recording.Served as a key user for SAP Production, conducting gap analyses, assessing solutions, implementation, conducting user acceptance testing, and providing end-user training. Show less

Dunajská Streda

Defined, implemented, and coordinated the Missing Parts Management processObjectively measured KPIs and prepared root-cause analyses, action plans, statistics, and training materials for users.Created process flowcharts, work instructions, and presentations to ensure the smooth execution of the Missing Parts Management process.

Dunajská Streda

Organized deliveries of escalators and moving walks, including coordinating with clients and managing correspondence in German and English.Handled administrative tasks, as order processing, invoicing, and preparation of analyses and statistics.Ensured efficient and accurate processing of orders and maintained a high level of customer satisfaction.