• Perform an internal needs analysis to determine your company’s highest priorities for outsourcing. Figure out which team and functions need external support to perform better;• Compare outsourced market options and choose the best option, taking care of the price, delivery times, availability, reputation and risk assessment;• Manage and maintain relationship with global and local vendors;• Keep a clear record of all your supplier invoices, delivery reports and payments;• Car fleet coordination: managing the relationship with external suppliers: car leasing suppliers, fuel supplier;• Coordinating corporate travels agencies, business meetings and events;• Manage budget ensuring cost-effectiveness and report to COO; • Allocating and managing space within building, ensuring that facilities meet government regulations and environmental, health and security standards;• Supports other departments in miscellaneous projects.

• Assist in the collection, management, and resolution of outstanding invoices from past due accounts; • Collect overdue invoices from current and former customers. Ensure that all invoices have reached the customers (current or former) and any disputes are communicated in due time for an early correction;• Take corrective actions based on customer’s or Sales rep’s communication by involving internal teams to validate the complaint and bring it to resolution;• Log credit memo requests to correct the wrong invoices and assist by providing all the necessary documentation to prove the correction request;• Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest;• Prepare collection reports;• Follow through the commitments and deadlines, communicated by the management, by prioritizing the workload.

• Point of contact for HPE users in regards to questions or issues faced while using Salesforce.com system using the case management workflow and offer resolution in alignment with internal HPE process and capabilities design;• Offer technical troubleshooting solutions with high quality and manage high volumes of requests aligned with the ongoing SFDC release changes/enhancements;• Set the technical details of access for SFDC users, update the user setup in line with business needs, by allocating permissions, profiles, roles and special parameters;• Create and update queues and views in SFDC, update the contact matrix for technical approval flow routing, sets and update fields;• Provide support for more than 80 scenarios linked to: ABP, JBP, territory management, contacts, leads, opportunity, sales usability and mobility, workflow, renewals and all the other SFDC objects and processes;• Act and collaborate with next level support teams like WW Advance admin and IT;

• Manage the relationship with third party providers such as training companies, recruitment companies involving negotiating offers, Terms and Conditions, getting the Statement of Work signed and monitoring the employment process; • Work with management teams on various projects; following up on all open actions and bringing them to closure while providing regular updates to Senior Management; • Manage budget, activities, corporate events, report to Senior Management team; • Coordinate a team of 6 people in charge of cross-charge allocation for various business units; • Organize trainings on various topics (skill, competencies, business acumen) for Bucharest teams;• Monthly reporting of project status to Finance team; • Handle contracts for customers from the UK(Small and Medium Businesses); • Facilitate effective communication between various organizational units (internal or external); • Verify prices, discounts and other data in SAP; obtain all necessary authorizations for processing requests; • Client and partner management; make sure that all renewals and contracts are sent to the customer on time;• Manage stakeholder expectation, providing them with status updates and delivery progress;• Support other departments in miscellaneous projects to ensure timely delivery;• Create purchase orders, keep the invoice tracking, compile management reports; • Monitor operational performance using various reports.

• Extract data from a company internal program and export it into MS Excel to facilitate reporting and data analysis;• Reports were handed over to the project lead for the final conclusions and decision making.