Diana Ramirez Email & Phone Number

Vancouver, British Columbia, Canada

- Developed, implemented, and continually updated essential procedures to ensure thorough documentation and current practices.- Managed inventory and procurement of supplies, maintaining optimal levels to support operational needs.- Performed bookkeeping tasks to ensure accurate and timely financial management.- Monitored accounts receivable, billed insurers, and liaised with third-party stakeholders to ensure prompt payments and resolve any issues.- Managed scheduling and handled insurance and direct billing paperwork with precision and compliance.- Delivered outstanding customer service through phone and email, addressing inquiries and resolving issues to ensure client satisfaction.- Coordinated communication between clients, therapists, and staff to ensure seamless service delivery.

Canada

-Determined, established, and regularly updated key procedures, ensuring all processes are well-documented and up-to-date.-Oversaw inventory management and supplies procurement, maintaining optimal levels to support clinic operations.-Conducted bookkeeping tasks to ensure accurate and timely financial operations.-Managed social media accounts to enhance clinic visibility and engagement.-Followed up on accounts receivable, billing insurers, and interacting with third-party stakeholders to ensure timely payments and resolve any issues.

Vancouver, British Columbia, Canada

-Managed appointments and handled all insurance and direct billing paperwork, ensuring accuracy and compliance.-Provided exceptional customer service via phone and email, addressing inquiries and resolving issues to ensure patient satisfaction.-Played a pivotal role in the clinic's day-to-day operations, ensuring smooth and efficient functioning across all areas.-Assisted in patient intake and registration processes, ensuring a welcoming and efficient experience for new patients.-Coordinated communication between patients, therapists, and other staff to facilitate seamless service delivery.

Hidalgo, Mexico

-Skillfully managed the planning and execution of budgets, ensuring efficient allocation of resources and financial stability.-Led the successful update of 12 educational programs, meeting all deadlines through effective project management and strategic planning.-Coordinated a team, fostering collaboration and efficient workflow to achieve project objectives and maintain high productivity levels.-Conducted thorough risk analyses and generated detailed reports, identifying potential issues and implementing proactive measures to mitigate risks.-Managed Learning Management Systems (LMS), ensuring smooth operations and user support.-Utilized Articulate 360 to create, update, and maintain engaging educational resources with clear storylines.-Planned, coordinated, and successfully facilitated both in-class and virtual development programs.-Ensured continuous improvement by reviewing, updating, and maintaining high-quality educational materials.

Hidalgo, Mexico

• Planning of academic activities for students.• Preparation of teaching resources.• Summative and formative evaluation of students.

Monterrey, Nuevo León, Mexico

•Coordinated with employees in the institution to develop engaging learning experiences and understand training needs and content requirements.•Conducted thorough quality checks to ensure accuracy, completeness, and adherence to instructional design standards.•Created documentation for instructional design processes, guidelines, and best practices. Designed and developed e-learning.•Reviewed and updated existing training materials for accuracy and standardization.

Hidalgo, México

-Developed and optimized complex scheduling, enhancing operational efficiency and meeting both faculty and student needs.-Led the planning and execution of academic activities, ensuring educational objectives were met and fostering an enriching learning environment.-Implemented teacher training programs to elevate teaching standards and update pedagogical methodologies, significantly improving educational quality.-Organized and oversaw extracurricular activities, including conferences and workshops, enriching student experience and promoting the development of complementary skills.-Achieved significant improvements in internal processes, reducing grading report times and streamlining course selection and assignment for teachers and students.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Postgraduate Degree, Educational/Instructional Technology, 10

Diploma Of Education, Leadership And Negotiation With A Gender Approach

Bachelor'S Degree, Adult And Continuing Education Administration, 9.65

Early Childhood Education And Teaching

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