15 + years management, customer service, project initiatives and audit processes. Staffing levels of 75 or more. Take-charge individual who is able to identify and investigate opportunities, present creative ideas, communicate the benefits and implement programs to achieve the same. Responsible for development of Business Requirement Documentation and Business Process Documentation which resulted in efficiency improvements for workflow optimization, staffing productivity and increase in automated system applications. Participated in or initiated project applications that had a proven track record of leading successful high profile corporate and technology change initiatives. Provided business requirements, design and support to Technical team for testing and implementation. Results from some of the initiatives: Improved Rating and Pricing automation from 89-90% to an increased 95-96%; Developed reporting elements resulting in reduced aging from 60-90 day cycle time down to 20 days or less.SKILLS:A reliable, take-charge person who is passionate about delivering results, motivating staff members, working in a team environment and presenting creative ideas for continuous improvement.• Excellent attention to detail • Excellent written, verbal & interpersonal skills• Strong analytical and problem solving skills• Strong management and team building skills• Expertise in communication and interaction with all levels of management• Ability to multitask effectively20+ years of Career Experience in Project Initiatives, Employee and Resource Managment, Customer Service, Audit, Training and Performance Development. Successfully cross trained multiple campus locations for corporate migration from one mainframe environment to another. Implemented customer service, dispute resolution and quote service applications that supported customer expectations and provided reporting elements which could be used to monitor service levels, productivity and staffing levels.