As the servant leader of the AT&T UX Research and Design Team, I utilize contracted UX researchers and designers to create the Atlas web application screens for field technician usage using deep technical knowledge and subject matter expertise on AT&T technologies.Responsibilities: Guide a scrum team on how to use Agile/Scrum practices and how to get the most out of self-organization. Remove impediments, facilitate Agile ceremonies (Daily Standup, Demonstration, Story Point Estimation, Retrospective, Iteration Planning, Backlog Grooming) and foster continuous improvement. Represent team to management and disseminate information, metrics, and charts to the team. As a servant leader, protect the team from external distractions, allowing the team to focus on the work to which they have committed. Deep technical knowledge & subject matter expertise on ATT technologies. Utilize Figma, Sketch, Invision, Jira Align & LeanKit.

Provided project/program management and Chief of Staff duties for a $500M/year budget to promote operational excellence and exceptional customer service for all our internal Fleet clients. Responsibilities: Acted as central communications lead for corporate Fleet. Primary delegate for Director-Fleet Operations. Handled aspects of personnel management such as staff/team meeting development, employee advocate and liaison for various subject matters. Provided vendor nationwide Fleet supply chain management and directed other operational optimization functions.

Served in high-profile roles leading technical projects, managing budgets, and spearheading executive initiatives to deliver desired cultural and cost savings improvements. Responsibilities: Performed as Chief of Staff supporting the AVP of the Customer Experience Transformation team. Developed/modified processes, methods & controls to meet quality standards. Conducted feasibility studies and recommended process improvements. At times provided data mining, reporting, & support to technical network programs and initiatives for network data standards and integrity. Analyzed, tracked, and published methods and procedures. Analyzed data to identify root cause of network problems. Provided process improvement training. Developed network metrics that provided data to measure for future network improvement opportunities. Collected data to identify root cause of network problems. Measured performance against network process requirements. Responsible for the development and implementation of network performance metrics, process control points and results management. Developed & edited technical network manuals.

Held various technical network operations management positions during early tenure.Responsibilities: Successfully completed the Six Sigma Black Belt and Lean certification programs within AT&T. Led and completed several DMAIC/DMADV projects which produced savings of over $20M. Served on Network Operations Staff to support the Dispatch Center of Excellence initiatives and implemented a seamless dispatch system conversion for 22 states. Provided management & oversight for all network wholesale performance measurements with the state PUCs. Produced key metric reports and implemented initiatives to reduce cost to the business. Managed unionized non-management employee teams dealing in the provisioning of all types of wired telephone circuits. Integral team member that brought DSL to the Dallas/Fort Worth TX market area.

Co-managed the retail rare coin sales division for the 3rd largest collectibles auction house in the US and handled a personal client base. Responsibilities: Handled client communications and published catalogs/advertisements.