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Diana Stevens, M.A. is listed as Customer Service Team Lead at American Honda Finance Corporation, a company with 825 employees, based in Los Angeles Metropolitan Area, United States, United States. AeroLeads shows a work email signal at hondafinancialservices.com and a matched LinkedIn profile for Diana Stevens, M.A..
Diana Stevens, M.A. previously worked as Financial Aid Specialist at Azusa Pacific University and Student Account Specialist at Azusa Pacific University. Diana Stevens, M.A. holds Master’S Degree, Organizational Leadership, 4.0 Gpa from Azusa Pacific University.
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AeroLeads found 1 current-domain work email signal for Diana Stevens, M.A.. Compare company email patterns before reaching out.
A results oriented Continuous Improvement Analyst/Client Account Specialist with proven expertise in superior customer service. Excel in conflict resolution management and customer retention; pinpoint client issues, analyze and identify solutions. Excellent communication, negotiation and interpersonal skills with a solid background in building and maintaining strong work relationships. Acknowledged as a strong leader and mentor with the ability to motivate others.
Listed skills include Customer Service, Financial Analysis, Customer Satisfaction, Leadership, and 25 others.
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A career timeline built from the work history available for this profile.
Cypress, California, United States
Managing a Team by ensuring direct reports are meeting phone objectives.Reviewing reports for trends for opportunities and strengths.Building Relationships/Mentoring: One on One Meeting/Call Coaching to ensure reps are following the 6-1-1 call pattern and offering suggestions and best practices to increase service levels. Providing feedback to supervisors.
Azusa Main Campus
Responsible for administering the Title IV HEA programs in accordance with APU's policies and procedures. Determines federal, state, and institutional aid a student is eligible to receive by performing financial award process, needs analysis, financial aid verification, professional judgments, and all other tasks related to financial aid awarding and.
Azusa Main Campus
To assist students in determining the affordability of obtaining their education through financial aid, loans, and payment options. Counsels students/parents with complex financial aid and loan situations, professional judgments, FAFSA problems and verification issues. Mediates follow-up between student and financial aid/loan officers to finalize loan.
Torrance
Property Tax-Manage client accounts to ensure timely filing, distribution, and maintenance of property tax abatements. Monitors and maintains various reports and databases that support tax abatement processes and functions and suggest enhancements. Supervise, support, and train business partners and mentor new hires.
Torrance, California, United States
Toyota Rent A Car-Managed the rental/loaner car hotline daily to ensure superior customer service levels to Toyota/Lexus Dealers, Region Personnel, and TMS associates in support of the program. Daily analysis and reconciliation of reports to resolve concerns by implementing root cause analysis to address and prevent reoccurring errors for process.
Torrance, CA
Responded, analyzed, and negotiated with customer regarding concerns/inquiries in regards to Toyota ownership, dealer experience, or product quality in order to ensure high levels of customer satisfaction and loyalty. Included daily interaction with Dealer and Region Personnel and other internal departments to determine quick resolution using root cause.
Arcadia, CA
Insurance Total Loss- Ensured all documentation in order to clear title for sale via auction. Interface with Insurance carriers and supplemental insurance coverage companies to receive to ensure all funds have been received to close out acct.Lease Termination- Proactively interface with client and dealers to smoothly close out lease accounts within.
Burbank, CA
Mortgage Lending- Daily interface with insurance carriers to proactively ensure full coverage status, interface with client to prevent lapse of coverage, ensure all clients carry adequate coverage adhering to company policy, and determine and initiate forced placed in-house insurance binders for lapsed coverage.
Glendale, CA
Residential Mortgage Lending-Direct interface with consumer to ensure necessary documents for loan approval, analysis of bank statements, tax returns, income statements (such as profit & loss, balance sheet, etc) to ensure income stability and ability to repay, analysis of title report to ensure property is free and clear of liens, analysis of appraisal.
Other employees you can reach at hondafinancialservices.com. View company contacts for 825 employees →
Amanda Woods
Colleague at American Honda Finance CorporationDallas, Texas, United States, United States
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Raven Billingsley
Colleague at American Honda Finance CorporationDallas-Fort Worth Metroplex, United States
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Karina Mata
Colleague at American Honda Finance CorporationSpringfield, Massachusetts, United States, United States
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Monika Clinger
Colleague at American Honda Finance CorporationLos Angeles Metropolitan Area, United States
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Amy Bullard
Colleague at American Honda Finance CorporationSpringfield, Pennsylvania, United States, United States
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Breauna Cravens
Colleague at American Honda Finance CorporationDallas, Texas, United States, United States
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Molly Gauspohl
Colleague at American Honda Finance CorporationCharlotte Metro, United States
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Orlando Diaz
Colleague at American Honda Finance CorporationTracy, California, United States, United States
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Giorgio Sampilo
Colleague at American Honda Finance CorporationLos Angeles, California, United States, United States
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Jasmine Wright
Colleague at American Honda Finance CorporationMarietta, Georgia, United States, United States
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Quick answers generated from the profile data available on this page.
Diana Stevens, M.A. works for American Honda Finance Corporation.
Diana Stevens, M.A. is listed as Customer Service Team Lead at American Honda Finance Corporation.
AeroLeads has found 1 work email signal at @hondafinancialservices.com for Diana Stevens, M.A. at American Honda Finance Corporation.
Diana Stevens, M.A. is based in Los Angeles Metropolitan Area, United States, United States while working with American Honda Finance Corporation.
Diana Stevens, M.A. has worked for American Honda Finance Corporation, Azusa Pacific University, Toyota Financial Services Corporation, Toyota Usa, and Highland Federal Bank.
Diana Stevens, M.A.'s colleagues at American Honda Finance Corporation include Amanda Woods, Raven Billingsley, Karina Mata, Monika Clinger, and Amy Bullard.
You can use AeroLeads to view verified contact signals for Diana Stevens, M.A. at American Honda Finance Corporation, including work email, phone, and LinkedIn data when available.
Diana Stevens, M.A. holds Master’S Degree, Organizational Leadership, 4.0 Gpa from Azusa Pacific University.
Diana Stevens, M.A. is listed with skills including Customer Service, Financial Analysis, Customer Satisfaction, Leadership, Team Building, Finance, Team Leadership, and Microsoft Powerpoint.
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