With 15+ years of administrative support experience, I am a highly motivated and dedicated professional who can handle complex tax questions and returns as a Contact Representative at the Internal Revenue Service. I have a proven track record of delivering quality service and resolving tax issues in a timely and accurate manner, while working independently or as part of a team.In my previous role as an Associate Claims Examiner at Reinsurance Group of America, I demonstrated my skills in office administration, data management, and communication, processing up to 200 claims daily and maintaining quality audits above 98%. I also improved customer satisfaction by developing rapport with clients and ensuring timely issue resolutions. My goal is to leverage my expertise and skills to support the IRS's mission and vision, and to contribute to its success and growth.