Diana Fedoryshyn Email & Phone Number

Greater Philadelphia Area

Managed multiple product lines, including hundreds of products, many from inception through delivery including pricing, specifications, analysis and sales support for a diverse department that created custom solutions for hospitals that use SIEMENS software. • Led sales, marketing and customer communications for a $20 million high volume, low cost department while maintaining an 85% profit margin.• Point of contact for both internal and external customers. Investigated non-standard requests and issues.• Participated in Departmental Strategic Planning and overall business objectives.• Collaborated with field consultants to identify and develop several applications that filled gaps in the company's portfolio.• Co-developed the Ad Hoc Syntax Database and successfully demonstrated, installed and supported over 300 customers within the first year.• Represented the department at conventions, presentations and meetings which increased recognition for the Custom Services department, subsequently expanding market share and developing new business channels.• Oversaw the ICD-10 transition plan by developing a tracking and reporting protocol to measure customer readiness and minimize departmental risks.

Directed all aspects of creating custom solutions based on customer requests, acted as backup to management team on account issues and helped expand portfolio. Was provided the authority and support from management to make critical business decisions as a Subject Matter Expert. Selected to initiate partnership with other product managers, and add valuable expertise to the development of custom solutions.• Introduced program for department participation at annual user group convention increasing visibility and brand recognition. Over 90% of customers already had one of the services, and by promoting additional products at the show, grew customer base and increased sales. • Developed informal mentoring program to exchange best practices and promote knowledge sharing. Modeled successful interaction with customers, delivery of excellent customer service and analysis of customer requirements. • Developed new product offerings that were standardized and resold to additional customers, offering them a custom solution that is easier to implement at a competitive price. • Initiated and developed a reorganization plan to better align staff after merging departments. Recommendation was accepted by management and implemented, which streamlined coordination of projects and reduced overlap within the department.

Bewyn, Pa

Installed, supported and optimized software applications at customer sites in the tri state area.• Lead or Sole Patient Accounting Consultant on installation teams for full Health Information System (HIS) installs.• Conducted system optimization projects at a multitude of customer sites which increased efficiencies, reduced costs, or increased customer satisfaction. o Reduced the number of ad hoc reports produced for one customer by over 40%, resulting in significant savings for the customer, and increasing customer satisfaction. • Supported Sales staff and Management Team with System specific expertise enabling critical deals to be signed.