Diana Fiket Email & Phone Number

Greater Chicago Area

Support enablement, successful introduction and adoption of emerging technologies while providing consistent collaboration, strategy alignment, and delivery of change and business transformation support. Serves as REACTS Program Change Management Lead.Change & Business Transformation Organization (CBTO) Lead and subject matter expert for assigned projects.

Responsible for the management and coordination of multidisciplinary projects, with emphasis on meeting facilitation, recordkeeping, and task development/execution.Serves as the Care Center ISO Ambassador to the Environmental Services Department; responsible for reporting departmental environmental issues and the development of improvement action plans.

Responsible for first line call handling, account management, and conflict resolution for all retail commercial business in deregulated electric markets in the United States. Facilitates post-sale support between Sales team leads and customers as operations account manager. Analyzes business processes to validate and promote performance driven and.

Supervised and managed relationship with a third party service provider (PPL Solutions) regarding daily billing and customer care for one hundred thousand Maryland residential customers.Resolved inbound and outbound Public Service Commission complaints and executive escalations.Coordinated and managed invoicing and collections of early termination fees.

Captured and communicated business requirements to systems development team for 3 regional system conversions.Collaborated in software design review process and beta testing to validate functionality and alignment of databases from one platform to the next.Provided guidance and assisted with user acceptance testing (UAT) to validate system readiness for.

Supported director of Billing by managing, reviewing, and creating invoices for complex and/or manual customer bills Ohio, and Michigan. Trained and supervised colleagues and contractors on bill entry and review. Communicated with customers and Client Services concerning billing issues.Managed and validated quality control/assurance processes were in.

Supported director of Billing by managing, reviewing, and creating invoices for customers in Ohio and Michigan.Identified and resolved complex billing issues.Managed and validated quality control/assurance processes were in conformance with audit requirements.