Diana Macpherson Email & Phone Number

Develop practical research, frameworks, tools, and recommendations for CIOs on critical CIO topics including IT services, IT communications, and IT performance metrics.Provide strategic advisory services to CIOs, leading them through our research to help solve their problems with expert guidance.

Develop practical research, frameworks, tools, and recommendations for CIOs on critical CIO topics including IT services, IT communications, and IT performance metrics.Provide strategic advisory services to CIOs, leading them through our research to help solve their problems with expert guidance.

Hamilton, Ontario, Canada

Developed and executed process discovery and improvement strategies that involved over 20+ functional areas within the faculty of health science’s education division.Quickly gained trust and respect of staff and management team who provided crucial details for analysis.Collected and interpreted qualitative and quantitative data into consumable visuals to communicate a cohesive story that allowed executives to make crucial organizational decisions.Coached teams in methods and tools to improve efficiency and team engagement.

Hamilton, Ontario, Canada

Led university wide current state analysis to understand who the university’s customers are, how various departments serve those customers, and what tools they were using.Researched CRM implementations at other institutions and conducted deep independent research to determine if a CRM system was appropriate for the university and how to proceed in implementing one.Recommended next steps and advised the CIO partner executive leaders on how best to procure, implement, and sustain a CRM.

Hamilton, On

Led complex, high risk PeopleSoft system upgrade for the Finance department and quickly regained trust of disillusioned business partners.Increased business trust by addressing organizational challenges (missing dates, high defect rates post go live, lack of team confidence and lack of business trust) through using Agile deployment.Went live with only 2% defects (down from 50% + defects from previous deployments).Continuously coached and motivated team on Agile values and best practices, removed team impediments, kept team focused.

Hamilton, On

Led and championed transition to Lean and Agile within the university technology department. Stabilized key processes for the university Finance department.

Waterloo, Ontario

Led departments through large corporate-process transformations. Identified opportunities for improvements, developed strategies, and provided leaders with skills and tools for measuring and improving existing processes.

Waterloo, Ontario

Adapted successful R&D software development process to meet unique needs of IT organization. Implemented redesigned process in IT (800+ members).

Waterloo, Ontario

Collaborated with business clients and corporate technical teams (developers, architects, analysts), building and deploying new solutions and services for business.

Guelph, Ontario

Administered Parks and Recreation scheduling, IVR, and payment system, and supported staff on system use. Managed vendors for implementation of multiple systems.

Oakville, Ontario, Canada

Various technical and business positions from web designer to systems analyst that used technical skills like coding, system administration, business analysis, and project management.

Ba (Hons)

Ba (Hons)

Education record