Diana M. Email & Phone Number

Lima, Peru

In charge of overseeing key UK-based events, including LATA EXPO, GLOBAL BIRDFAIR, and WTM, to promote destination awareness and industry engagement. Led the launch of the "Paddington in Peru" campaign and collaborated closely with a PR agency to enhance destination visibility through targeted press trips and media outreach.

Lima, Peru

Oversaw operations on the East Coast of the United States, with a strategic focus on the Adventure and LGBTQ+ travel segments. Managed key government contracts and initiatives, including:- Emotions Travel Community 2023- Adventure Travel Trade Association (ATTA)- International LGBTQ+ Travel Association (IGLTA)- Development and launch of the Peru Week USA campaign- Your Perfect Peru Platform: Community Management and Development- Organized Roadshow Event in collaboration with Central Holidays- Epic Trail recording project with Heliconia- FAM trip coordination for three travel agentsThis role required skills in project management, community engagement, and event coordination, allowing me to drive brand visibility and strategic partnerships in specialized travel segments across the U.S.

Lima, Peru

Led international supplier contracts and managed Training Platforms for North America and Europe, focusing on content development and updates to enhance user engagement. Responsibilities included:- Creation of marketing materials and monthly newsletters tailored to North American and European markets.- Continuous monitoring and optimization of digital marketing campaigns.- Coordination of webinars, roadshows, and virtual trade shows and events to strengthen market presence and support partner engagement.- Maintenance of a North American travel agent database for targeted outreach and engagement.- Coordination of a high-profile media event to promote the Machu Picchu and the Golden Empires of Peru exhibition in Boca Raton.- Registration for Emotions Travel Community 2022 to expand networking opportunities.- Development and organization of a FAM trip for eight European travel agents, focused on showcasing the cultural and adventure offerings of Lima and Cusco.This role required strong project management skills, cross-cultural communication, and a deep understanding of market-specific marketing strategies.

Lima Province, Peru

Oversaw registration, planning, and follow-up for all trade fairs attended by the company, including scheduling meetings with agencies to maximize engagement at each event. Key responsibilities included:- Database management and updates using the ACT program to ensure current and accurate client and partner information.- Email marketing campaign coordination via MailChimp, including the design and distribution of monthly newsletters.- Development of monthly performance reports to track campaign effectiveness and inform strategic adjustments.This role required organizational skills, attention to detail, and proficiency in digital marketing tools to support company visibility and client relations.

Lima, Peru

Provided direct support to domestic and international travelers, assisting with hotel reservations and designing personalized travel programs through both direct and e-commerce channels. Key responsibilities included:- Handling payment processing and service billing oversight to ensure accurate and timely transactions.- Coordinating with cross-functional teams to deliver seamless service and meet client needs.- Managing the annual budget and tracking sales objectives, with a focus on aligning performance to company targets.- Utilizing the Tourplan software to manage and streamline tour operations.This role required strong customer service skills, financial management expertise, and familiarity with tour operator software to enhance service quality and operational efficiency.

Machupicchu Pueblo, Cusco, Peru

In charge of register the guests when they come in, but also assign rooms, issue room keys, make welcome calls, answering a multi-line phone system and greeting and directing guests, as well as staff. Furthermore, responding to complaints, service issues and other general questions or concerns as appropriate.

Atlanta, Georgia, United States

Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.

Master Of Business Administration - Mba, Business Administration And Management, General

Financial Management

Bachelor'S Degree, Hospitality Administration/Management

College Diploma, Hotel, Motel, And Restaurant Management