Diana Mercado Email & Phone Number

São Paulo, Brazil

Responsible for leading the development of data-driven products for the FP&A team from data collection to delivering data analysis solutions to end users.Led the management of Data Engineers, Business Intelligence, and Data Scientists in the Analytics Finance area. Conducted 1:1s, Personal Development Initiatives (PDIs), engagement sessions, and career meetings.Defining data strategies and identifying opportunities that can drive business growth through Analytics iniciatives.

Data Product Owner of the Data Experts Squad, responsible for the conception and implementation of the Data Experts program, developing it as a digital product, ensuring accessibility and effectiveness, supervising the progress and engagement of participants, and ensuring a high-quality learning experience.Data Product Owner of the Sales Commercial Squad, responsible for managing and prioritizing the backlog of Data Engineering Products enhancing sales performance across Brazil.

Responsible for the LGPD compliance program for the Analytics board;Mapping the Maturity model based on the DMM (Data Management Maturity) and prioritizing initiatives to evolve our governance processes.

Responsible for defining, organizing, prioritizing, and monitoring the execution of IT Governance initiatives with stakeholders;Mapping and documenting IT processes;Creating routines for planning process (systems) change implementation, standardizing communication routines for stakeholders involved;Supporting compliance and meeting internal and external IT audits, designing and executing action plans necessary to address the risks identified.

São Paulo, São Paulo

Mapping ITGC controls to SOX, their risks, and controls while keeping the Risk and Control Matrix updated;Supporting IT areas in the proper design of controls as well as identifying any deficiencies and assisting IT in developing action plans to mitigate open risks;Assessing the effectiveness of corrective actions and action plans for risk mitigation;Building and monitoring key indicators for control environment monitoring;Developing and/or updating policies and procedures in the Internal Controls area.

Project Management, utilizing best practices from the PMBOK (Project Management Body of Knowledge), involved in planning activities and key deliverables, conducting status meetings throughout all project phases;ITGC (IT general controls) audit, evaluating processes and controls (design testing, walkthrough, and effectiveness testing) of Information Security, Change Management, Systems Development, Infrastructure Management, Business Continuity, Operations, and Monitoring;Assessment of IT processes and controls, identifying risks, areas of concern, and necessary improvements for compliance with SOX (Sarbanes-Oxley Act), Cobit 4.1 and 5, and ITIL, as well as preparation of reports, KRI, KPI, and presentation to the Executive Board.One of the main projects was managing the Roll Out of the SAP system in an industrial company. I acted as the PMO of the project, responsible for requirements analysis, understanding and briefing development, creating and managing roadmaps, backlogs, schedules, and deadlines. I also managed and developed the implementation and support teams for the project, as well as conducted meetings to establish connection between the client and the internal team, managed agendas, negotiated deadlines until project approval, and presented weekly project status and progress to company leaders.

PMO for IT platform implementation projects, responsible for developing presentations to track KPIs for tactical and executive levels, supporting the client's strategic decisions.Main activities included: Analyzing schedules, responsible of holding regular meetings with involved parties, monitoring risks and issues, organizing status documentation, mapping the current process model, conducting Gap Analysis with the future model, implementing preventive and corrective actions, and creating periodic reports.

Member of the implementation team, responsible for structuring support during the implementation phase of the project and support during the application's GoLive.Main activities: Studying the implemented CRM modules, validating the system manuals provided by the supplier, providing support during end-user training sessions, conducting integrated system testing, monitoring process definitions, and providing support during production rollout by mapping high-criticality issues.

Member of the Application Management Package team with responsibilities for monitoring the vital signs of the BI system.Main activities: acting as an intermediary with a mediation function between technology suppliers and the client. Involvement in the implementation and updating of the system.Member of the Service Introduction team with responsibility for developing the Due Diligence Project.Main activities: Mapping the client's IT processes to identify potential risks, through recurring conference call meetings in various locations: Argentina, Paraguay, and South Africa.