Diana Thomas Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Greater Seattle Area

Seattle Wa

Lead business operations, new client onboarding and brand compliance teams for digital advertising business unit and drive account management, product and fulfillment processes and strategy development. Key Accomplishments:-Lead the creation of new Brand Compliance team including services design, processes, rollout, training, budgeting, vendor selection and monitoring. Business lead on product design and roadmap creation. Also supported vendor contract negotiations.-New client onboarding time reduced by 50%+.-Guided the development and sponsored the promotion of multiple direct reports to higher band positions.-Co-founder of VOICEs - a company wide women's professional development group.

Seattle

Key Accomplishments:-Successfully merged two business operations teams into a single functioning unit developing combined business processes, creation of new workflow; designed and delivered effective trainings leading to 100% compliance of new process and 30% improvement in team efficiency. -Fostered “customer-focused” culture that lead to high morale on direct team and key partner teams.-Recipient of “Blue Arrow Award” for excellence in partnering with Product and Engineering teams.

Seattle

Lead business operations and business management for Reseller Division of the Marchex Call Marketplace and drive revenue growth and operational strategy.Key Accomplishments:-Lead business rhythm and direct business operations including account reviews, financial forecasting, new client onboarding and product & engineering liaison.-Developed and lead strategic revenue growth initiative resulting in 20% revenue growth in 6 months.-Increased team capacity by 30% through combination of creation of new role, revised team structure & automation of manual processes including the development of workflow process.

Seattle

Managed revenue and quality strategies for reseller clients; additionally, served as business manager and product/engineering team liaison.

Led and managed key projects within the Advertising Support Team/Customer Service and Support Division with a focus on eliminating redundancies, aligning metrics, and creating consistencies within processes.

Led implementation of custom client solutions overseeing requirements gathering, planning, implementation, training and transition to ongoing support.

Seattle

Created and managed technology advertising campaigns for AdMarket which is sold into Microsoft Direct Response Program.

Seattle

Managed and executed operations of 200 performance and targeted display campaigns.

Led the operations of a 24-hour crisis line for victims of domestic violence including managing a team of volunteers and staff to ensure successful operations of the line 24/7

Seattle

Content creation and coordination for e-commerce site launchCoordinated public relations opportunities such as fashion shows (television and live), wrote and distributed press releases and served as production assistant on photo shoots