Diana Li Email & Phone Number

Hayward, California, United States

- Process cardholder and card data and ensure accuracy before physical production- Balance and reconcile General Ledgers, Work in Progress Accounts, Settlements and Vaults- Data entry for invoices, inventory and cardholder data - Cross training co-workers and new hires on daily data processing tasks - Managed and balanced 26 ATM Terminals- Assisted branches in customer service needs, including fraud prevention, Regulation E disputes, and issuance of new debit cards- Managed employees' business credit card needs including replacements; limit increases; and fraud disputes- Provided escalation services to customer service and system issues- Managed scheduling within the department- Mange inventory and inventory orders-

• Assisted 5-8 customers per hour on financial transactions.• Provided accurate cash exchange, deposits, and withdraws between customer transactions and the bank vault.• Created and maintained long-lasting relationships with customers.• Escalated customer complaints and concerns for proper resolution.• Assessed customer needs and recommended specific accounts or transactions that would best fit the customers' situation.

San Leandro, California

• Provide minimal design support to the production team.• Oversee projects' timelines and perform quality control checks throughout the entire process.• Ensure project deliverables were completed and delivered on time• Ensure and maintained good customer experience for each project• Maintain relationships with current and prospective clients and provide updates on projects.• Organize company-wide scheduling and appointments with events, meetings, and work schedules.

Walnut Creek, California

• Helped on average 5-6 customers per hour on finding select products and matched complementing products with their skincare needs• Ensured all customers were satisfied and if not I went the extra mile to guarantee satisfaction by giving them extra attention and demos of products• Restocked necessary and on-demand items and maintained overall cleanliness and appearance of the store • Prevented loss from the company by inspecting bills and credit numbers during purchase.

15555 E 14Th St San Leandro, Ca 94578

• Managed the cashier and completed purchases• Oversaw print department and completed client print jobs• Ensured customer satisfaction by completing jobs at the highest quality and in a quick,efficient manner• Solved minor and major issues occurring with the print machines and client print jobs by being hands-on, proactive and reactive to the problem at hand

15555 E 14Th St San Leandro, Ca 94578

3227 Lakeshore Ave, Oakland, Ca 94610

• Supervised the store alone and assisted customers that had questions or purchases• Maintained store cleanliness and restocked items to keep up the store's appearance• Ensured customer satisfaction by engaging with the customers and sharing my knowledge on the interested products