Diana M. Parra Email & Phone Number

Toronto, ON, CA

Toronto

Provide front-line service and support to customers, technicians and management.Complete Quotes and documentation as required per each job. Manage the work order process including opening work orders reviewing work order information. Review Work Requests and gather information to properly order parts and assign Work Orders.Consult with parts department in.

Toronto, Ontario, Canada

Toronto, Canada Area

• Sorted incoming clothing donations, placed them in appropriate hangers and priced them
• Replenished sales floor merchandise
• Received and sorted all kind of donations such as clothes housewares, electronics, shoes, bags
• Performed cashier duties
• Managed the fitting room by placing unwanted items back to display racks and keeping it neatly organized
• Answered general and specific questions about customers’ choice of products

Valencia Venezuela

• Established generator prices and performed inventory control to assure competitive prices in the market and profitability
• Managed global inventory production and logistic planning for Retail Department reducing inventory cost by 15% in the first year
• Worked closely with Retail Sales Manager developing a business plan and sales strategy for the retail department exceeding sales goals by 20% for six years
• Prepared sales engineering reports by collecting, analyzing, and summarizing sales information and application trends to be presented at the company´s quarterly meetings
• Improved customer service satisfaction by implementing flexible manufacture practices and ensuring effective communication with Caterpillar sales representatives
• Offered prompt technical support to the entire sales team of twelve representatives in the Venezuela territory increasing customize sales by 15%

Caracas, Venezuela

• Identified and qualified customer´s needs, developed sales strategies, negotiated and closed profitable projects
• Ensured effective communication with Schneider Electric sales representatives by promoting new technology to potential investors
• Offered prompt technical support to the entire sales team of 4 representatives in the Venezuela territory
• Supported the sales team in writing proposals and closing contracts
• Consolidated bids and tenders for the government and private sector
• Managed ten simultaneous projects, ensuring goals times lines, resources and budgets are aligned, monitored progress and mitigated issues when they arose

Valencia, Venezuela

• Designed electrical panels and motor control centers
• Prepared quotations
• Prepared verified and modified tenders detailing documentation requirements, project schedule, project scope and quotation

A2, French Studies, A2

B.Sc.(Eng), Electrical Engineering, Electrical And Electronics Engineering