Diana Yang Email & Phone Number

California, United States

San Francisco, California, Us

• Served as business lead on a cross-functional competitive program against Zendesk’s top 2 competitors, leading to +72% growth YoY and +14% in win rate growth. Developed and executed on GTM strategy, bringing together Competitive Intelligence, Sales Strategy, Enablement, CX, Services and Product in order to exceed target goals. • Partnered with the head of new Digital Sales in order to develop organization vision & strategy. Lead team to identify and deliver on process & system improvements that lead to FRT improvement of 14% and CSAT of 3%. • Co-lead company OKR to deliver on ambitious New Business targets (+20% YoY). Conducted data / performance and win /rate analysis in order to develop cross-company strategy (by industry, segment) and action plan, partnering with Sales, Marketing, Channels, CX to prioritize initiatives.

San Francisco, California, Us

• Define & drive initiatives across GTM (Product & Partners) & G&A (IT, Finance, Legal, HR) that deliver strategic, operational and organizational solutions for Zendesk’s largest priority challenges • Built and successfully launched company-wide Automation Center of Excellence (COE), enabling the business to deploy automation initiatives, resulting in 1.9M cost savings across the company in 1 year. Developed initiative KPIs and provided quarterly report out to executive leadership • Led company-wide operational risk assessment, interviewing 30+ sr leaders across 40 capability areas, to identify critical risks to growth & scalability. Recommendations were shaped into key transformation initiatives targeted to achieve $100M+ in cost savings • Supported strategic planning for Finance by facilitating leadership sessions, coordinating team inputs and identifying key decisions required to create a transformation roadmap and corresponding programs & OKRs• Conducted gap assessment of Partner vision against current strategy and initiatives. Facilitated leadership sessions to develop operational, strategic and technology insights to enable partner sales to grow 300% by 2025 • Created a revamped New Product Introduction process by diagnosing issues with current state, performing benchmarking and bringing together teams across Product, Marketing, IT, Operations to align on and prioritize critical improvements, resulting in an increased speed to market by 10%. • Led cross-functional team across 9 functions to develop a more efficient, scalable Location Strategy process and operating model to guide evaluation of whether to expand into new geographies, improving decision making quality and process speed by 33%• Led DEI & Social Impact teams in the shaping of their functional vision and strategy and guided them in the build-out of a multi-year transformation roadmap. Developed narrative to support in communication of vision to executives

Paris, Fr

Lead team members to develop strategic, digital, and operational solutions for clients. Collaborated with senior client leadership teams to deliver actionable recommendations and resultsServed as West Coast practice (50+ employees) community lead; managed a team of 15 consultants to build office culture and engagement• Led 3 team members through the development of a Digital Strategy for a global pharmaceutical company through the creation of a digital vision and strategy. Developed a strategic framework to create a prioritized two-year digital roadmap of technology (e.g., mobile, web, content development) and corresponding business cases for investment cost estimates• Performed a competitive market analysis of the cloud services landscape and developed strategic recommendations for executives on how to build a new Cloud Management Unit to expand company’s cloud services revenue. • Established and ran a centralized PMO for a major international bank to support a 2 year global risk remediation initiative that engaged 4 major business lines, 100+ FTEs, across 3 continents. Developed engagement model, operational framework and facilitated execution of key deliverables from diagnosis, design to implementation.• Drove a global bank's domestric relocation transformation initiative through process, operational model and organizational design. Mobilized initial impacted groups by providing change management, strategic guidance and raising program risks, escalations to transformation office to track overall progress and projected cost savings• Delivered successful change management, communications and adoption activities for the roll-out of an enhanced Salesforce tool to 1000+ users in a Global Biotech company. Lead a team of 4 members to prepare strategic communications for impacted users & executive team. Defined metrics to measure adoption success through conducting qualitative / quantitative data analysis and forming strategic insights

Paris, Fr

• Delivered a 5 year IT roadmap for a leading professional services firm by conducting competitive peer analysis, interviewing global executives and identifying technology portfolio initiatives to accelerate growth, talent and profitability• Delivered an IT organizational model redesign and resource transition management plan, tool for a global utilities company, resulting in a proposed 20% resource reduction• Developed a KPIs/benefits quantification tool to capture costs, benefits and monitor program progress and effectiveness for a multinational CPG company's implementation of a new retail technology system; delivered program management and project leadership support, communications and mobilization to 20 consultants

New York, Ny, Us

• Conducted deep-dive, strategic assessment of Advisory Services’ corporate travel and spend division; presented recommendations to Senior Leadership to increase practice revenue by 33% and improve resource efficiency by 20% • Created a new market benchmarking tool which would lead to an estimated $1M in savings and $2M in revenue

Worldwide, Oo

Developed solutions to solve operational, strategic, and technological/software problems related to international trade for companies in the technology, life sciences, & consumer/retail goods sectors. • Evaluated Global Pharmaceutical’s trade controls and processes to detect operational risks, deficiencies and cost savings opportunities. Synthesized solutions to address 10 identified operational gaps and achieve 25% savings in trade costs• Designed and automated a leading semiconductor’s global trade processes in six countries through the implementation of SAP’s Global Trade Services module; managed and built consensus among 20 member cross-functional team

Bs, Business Administration

Mba, Masters Of Business Administration